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Equipment is a big barrier; US companies offer dual handset phones. We also had to change phones into phones with full duplex speakers. Also phones with speaker need to have the full duplex feature so that voices are not cut off when one speaker overlaps the other. The interpreter cannot interpret accurately when this happens. ______________________________ Izabel Arocha, M.Ed. Cultural & Linguistic Educator and TCH Multilingual Manager, Cambridge Health Alliance 617.665.1970 pager 617.546.0425 Always work with a qualified interpreter or translator. Please consider the environment before printing this email. ________________________________ From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of pip fisher Sent: Thursday, May 20, 2010 5:07 AM To: [log in to unmask] Subject: Re: Criteria? RE: Telephone interpreting We try to audit OPD letters which state " no interpreter was present" when we have flagged up the need for one. ONe problem with secondary care - not all hospital phones can be switched to speaker phone which makes telephone interpretation even more difficult. Pip ________________________________ Date: Thu, 20 May 2010 09:41:31 +0100 From: [log in to unmask] Subject: Re: Criteria? RE: Telephone interpreting To: [log in to unmask] My concern is that if a telephone consultation fails in secondary care or is not adequate, it is often not possible to get a face to face interpreter at such short notice. Therefore the patients treatment will be delayed, potentially by weeks if not months, until the Consultant or clinician can fit them in again. Michelle Cox Head of Equality and Diversity Liverpool PCT ________________________________ From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of pip fisher Sent: 20 May 2010 09:34 To: [log in to unmask] Subject: Re: Criteria? RE: Telephone interpreting In our practice we use face to face interpreters where the clinician feels that telephone interpreteation is not adequate (but we as clinicians have to accept that we m ust ration this resource). Pip Fisher ________________________________ Date: Thu, 20 May 2010 09:20:32 +0100 From: [log in to unmask] Subject: Criteria? RE: Telephone interpreting To: [log in to unmask] This is an interesting discussion. All my work on access to and benefit from drug services and mental health services has found language to be by far the biggest barrier (and identified a need for interpreters who understand drug/mental health issues). What are the criteria for decisions on whether the telephone or face-to-face interpreting is used? We should be told! Jane Jane Fountain Professor of Substance Use Research International School for Communities, Rights and Inclusion (ISCRI) University of Central Lancashire Preston, UK tel: +44 (0)1772 892 780 ________________________________ From: Health of minority ethnic communities in the UK [[log in to unmask]] On Behalf Of Downie Jennifer [[log in to unmask]] Sent: 20 May 2010 09:07 To: [log in to unmask] Subject: Re: Telephone interpreting We offer both - whilst telephone interpreting is a lower cost, there will always be situations (complex appointments, etc) where there is a need for face to face. We are doing a piece of work at the moment around the 'appropriate' use of interpreters. For example, staff need to be aware of the costs of booking face to face for simple appointments but not be discouraged from using face to face where appropriate. Jennifer Downie Equality & Diversity Manager NHS Norfolk 01603 257252 07901 673958 [log in to unmask] <mailto:[log in to unmask]> ________________________________ From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of Nafsika Thalassis Sent: 19 May 2010 16:19 To: [log in to unmask] Subject: Re: Telephone interpreting I forwarded your message to a GP practising in Lewisham, and he tells me that Lewisham PCT offer telephone interpreting only. Nafsika Thalassis ________________________________ From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of Arocha, Izabel Sent: 19 May 2010 16:14 To: [log in to unmask] Subject: Re: Telephone interpreting This group might be interested in the IMIA Guide on Telephone Interpreting, available at http://www.imiaweb.org/basic/TelGuide.asp ______________________________ Izabel Arocha, M.Ed. President - International Medical Interpreters Association - www.imiaweb.org IMIA - Leading the advancement of professional interpreters. Please consider the environment before printing this email. NOTE: This email is confidential and is intended only for the recipient(s) listed. Unauthorized use or disclosure of this e-mail or any of the information in it is strictly prohibited. If you are not a listed recipient or someone authorized to receive e-mail on behalf of a listed recipient, please reply to the sender that the e-mail was misdirected and delete the e-mail. Thank you. ________________________________ From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of Devlin Alison (Central and North West London NHS Foundation Trust) Sent: Wednesday, May 19, 2010 10:50 AM To: [log in to unmask] Subject: Re: Telephone interpreting The ambulance trusts are predominantly telephone based interpreting services because of the call centre element is telephone-based anyway but also because the clinical staff on the scene need an interpreter immediately so (in the London Ambulance Service anyway), use a mobile telephone and pass it between themselves and the patient. Alison Devlin Equalities and Diversity Co-ordinator Central and North West London NHS Foundation Trust Greater London House, Hampstead Road, London. NW1 7QY Tel: 020 3214 5770 Mob: 07815 779030 Fax: 020 3214 5892 ________________________________ From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of Robinson, James Sent: 19 May 2010 15:45 To: [log in to unmask] Subject: Telephone interpreting Dear all There was some conversation around telephone interpreting in November last year. One of the contributions seemed to suggest in some areas there was a move away from face to face toward telephone services. Is anyone aware of any Trusts or Boards that have moved exclusively or predominantly to telephone interpreting? 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