"We will redirect some of the money the Government currently spends on translation into additional English classes. There will be training for new immigrants, as well as those already here who cannot speak English. This will help people integrate into society and broaden their opportunities, irrespective of their background."
(from A contract for equalities, Conservative eq manifesto) http://www.conservatives.com/News/News_stories/2010/05/Our_contract_for_equality.aspx
Stephen James, Head of Partnerships and Diversity, Ealing Primary Care Trust, 1 Armstrong Way, Southall, Middlesex UB2 4SA. Tel: 020 3313 9318. Fax: 020 3313 9618. Mobile: 07984 732950. Email: [log in to unmask]
We offer both – whilst telephone interpreting is a lower cost, there will always be situations (complex appointments, etc) where there is a need for face to face. We are doing a piece of work at the moment around the ‘appropriate’ use of interpreters. For example, staff need to be aware of the costs of booking face to face for simple appointments but not be discouraged from using face to face where appropriate.
Jennifer Downie
Equality & Diversity Manager
NHS Norfolk
01603 257252
07901 673958
From: Health
of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Nafsika Thalassis
Sent: 19 May 2010 16:19
To: [log in to unmask]
Subject: Re: Telephone interpreting
I forwarded your message to a GP practising in Lewisham, and he tells me that Lewisham PCT offer telephone interpreting only.
Nafsika Thalassis
From: Health
of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Arocha, Izabel
Sent: 19 May 2010 16:14
To: [log in to unmask]
Subject: Re: Telephone interpreting
This group might be interested in the IMIA Guide on Telephone Interpreting, available at http://www.imiaweb.org/basic/TelGuide.asp
______________________________
Izabel Arocha, M.Ed.
President - International Medical Interpreters Association -
www.imiaweb.org
IMIA - Leading the advancement of professional interpreters.
Please consider the environment before printing this email.
NOTE: This email is confidential and is intended only for the recipient(s) listed. Unauthorized use or disclosure of this e-mail or any of the information in it is strictly prohibited. If you are not a listed recipient or someone authorized to receive e-mail
on behalf of a listed recipient, please reply to the sender that the e-mail was misdirected and delete the e-mail. Thank you.
From:
Health of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Devlin Alison (Central and North West London NHS Foundation Trust)
Sent: Wednesday, May 19, 2010 10:50 AM
To: [log in to unmask]
Subject: Re: Telephone interpreting
The ambulance trusts are predominantly telephone based interpreting services because of the call centre element is telephone-based anyway but also because the clinical staff on the scene need an interpreter immediately so (in the London Ambulance Service anyway), use a mobile telephone and pass it between themselves and the patient.
From: Health
of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Robinson, James
Sent: 19 May 2010 15:45
To: [log in to unmask]
Subject: Telephone interpreting
Dear all
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the
sender that you have received the message in error before deleting it.
Please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents:
to do so is strictly prohibited and may be unlawful.
Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland
NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and GSI recipients
NHSmail provides an email address for your career in the NHS and can be accessed anywhere
For more information and to find out how you can switch, visit www.connectingforhealth.nhs.uk/nhsmail
********************************************************************************************************************
Please consider the environment before printing this email.
Help Westminster become smokefree - call NHS Westminster's Stop Smoking Service on Freecall 0800 328 8537
This E-Mail may contain information which is privileged, confidential and protected from disclosure. If you are not the intended recipient of this E-mail or any part of it, please telephone Westminster Primary Care Trust immediately on receipt. You should not
disclose the contents to any other person or take copies.