See one, do one: A handy grasp of Hindi
Section: See one, do one
Issue: 15 May 2010
We do the same here in Oxfordshire. Our Face to Face interpreting is provided by HITS (Hertfordshire Interpretation and Translation service) using, where possible local interpreters, telephony by Language Line and Deaf interpreting by Deaf Direct.
We have one number to access all 3 services. We do know, however, that whatever we do many people are still using family and friends.
Mary
Mary Hardwick
Equality & Diversity Specialist
NHS Oxfordshire
tel: 01865 336873
mob: 07795127194
From:
Health of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Downie Jennifer
Sent: 20 May 2010 09:07
To: [log in to unmask]
Subject: Re: Telephone
interpreting
We offer both – whilst telephone interpreting is a lower cost, there will always be situations (complex appointments, etc) where there is a need for face to face. We are doing a piece of work at the moment around the ‘appropriate’ use of interpreters. For example, staff need to be aware of the costs of booking face to face for simple appointments but not be discouraged from using face to face where appropriate.
Jennifer Downie
Equality & Diversity Manager
NHS Norfolk
01603 257252
07901 673958
From:
Health of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Nafsika Thalassis
Sent: 19 May 2010 16:19
To: [log in to unmask]
Subject: Re: Telephone
interpreting
I forwarded your message to a GP practising in Lewisham, and he tells me that Lewisham PCT offer telephone interpreting only.
Nafsika Thalassis
From:
Health of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Arocha, Izabel
Sent: 19 May 2010 16:14
To: [log in to unmask]
Subject: Re: Telephone
interpreting
This group might be interested in the IMIA Guide on Telephone Interpreting, available at http://www.imiaweb.org/basic/TelGuide.asp
______________________________
Izabel Arocha, M.Ed.
President - International Medical
Interpreters Association - www.imiaweb.org
IMIA
- Leading the advancement of professional interpreters.
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From:
Health of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Devlin Alison (Central and North West London NHS
Foundation Trust)
Sent: Wednesday, May 19, 2010
10:50 AM
To: [log in to unmask]
Subject: Re: Telephone
interpreting
The ambulance trusts are predominantly telephone based interpreting services because of the call centre element is telephone-based anyway but also because the clinical staff on the scene need an interpreter immediately so (in the London Ambulance Service anyway), use a mobile telephone and pass it between themselves and the patient.
From:
Health of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Robinson, James
Sent: 19 May 2010 15:45
To: [log in to unmask]
Subject: Telephone interpreting
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