We offer both – whilst telephone interpreting is a lower cost, there will always be situations (complex appointments, etc) where there is a need for face to face. We are doing a piece of work at the moment around the ‘appropriate’ use of interpreters. For example, staff need to be aware of the costs of booking face to face for simple appointments but not be discouraged from using face to face where appropriate.
Jennifer Downie
Equality & Diversity Manager
NHS Norfolk
01603 257252
07901 673958
From: Health
of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Nafsika Thalassis
Sent: 19 May 2010 16:19
To: [log in to unmask]
Subject: Re: Telephone interpreting
I forwarded your message to a GP practising in Lewisham, and he tells me that Lewisham PCT offer telephone interpreting only.
Nafsika Thalassis
From: Health
of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Arocha, Izabel
Sent: 19 May 2010 16:14
To: [log in to unmask]
Subject: Re: Telephone interpreting
This group might be interested in the IMIA Guide on Telephone Interpreting, available at http://www.imiaweb.org/basic/TelGuide.asp
______________________________
Izabel Arocha, M.Ed.
President - International Medical Interpreters Association -
www.imiaweb.org
IMIA - Leading the advancement of professional interpreters.
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From:
Health of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Devlin Alison (Central and North West London NHS Foundation Trust)
Sent: Wednesday, May 19, 2010 10:50 AM
To: [log in to unmask]
Subject: Re: Telephone interpreting
The ambulance trusts are predominantly telephone based interpreting services because of the call centre element is telephone-based anyway but also because the clinical staff on the scene need an interpreter immediately so (in the London Ambulance Service anyway), use a mobile telephone and pass it between themselves and the patient.
Alison Devlin
Equalities and Diversity Co-ordinator
Central and North West London NHS Foundation Trust
Greater London House, Hampstead Road, London. NW1 7QY
Tel: 020 3214 5770 Mob: 07815 779030 Fax: 020 3214 5892
From: Health
of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Robinson, James
Sent: 19 May 2010 15:45
To: [log in to unmask]
Subject: Telephone interpreting
Dear all
There was some conversation around telephone interpreting in November last year. One of the contributions seemed to suggest in some areas there was a move away from face to face toward telephone services. Is anyone aware of any Trusts or Boards that have moved exclusively or predominantly to telephone interpreting?
Jim
Jim Robinson
Equality and Health Improvement Facilitator
Lothian University Hospitals
Office Address:
The Bungalow
Community Child Health
10 Chalmers Crescent
Edinburgh
EH9 1TS
Tel +44 (0) 131 536 0055
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