We offer both – whilst telephone
interpreting is a lower cost, there will always be situations (complex
appointments, etc) where there is a need for face to face. We are doing a
piece of work at the moment around the ‘appropriate’ use of
interpreters. For example, staff need to be aware of the costs of booking face
to face for simple appointments but not be discouraged from using face to face
where appropriate.
Jennifer Downie
Equality & Diversity Manager
NHS Norfolk
01603 257252
07901 673958
From:
Health of minority ethnic communities in the UK
[mailto:[log in to unmask]] On Behalf Of Nafsika Thalassis
Sent: 19 May 2010 16:19
To: [log in to unmask]
Subject: Re: Telephone
interpreting
I forwarded your message to a GP
practising in Lewisham, and he tells me that Lewisham PCT offer telephone
interpreting only.
Nafsika Thalassis
From:
Health of minority ethnic communities in the UK [mailto:[log in to unmask]]
On Behalf Of Arocha, Izabel
Sent: 19 May 2010 16:14
To:
[log in to unmask]
Subject: Re: Telephone
interpreting
This group might be
interested in the IMIA Guide on Telephone Interpreting, available at http://www.imiaweb.org/basic/TelGuide.asp
______________________________
Izabel Arocha, M.Ed.
President - International
Medical Interpreters Association - www.imiaweb.org
IMIA
- Leading the advancement of professional interpreters.
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From:
Health of minority ethnic communities in the UK
[mailto:[log in to unmask]] On Behalf Of
Sent: Wednesday, May 19, 2010
10:50 AM
To:
[log in to unmask]
Subject: Re: Telephone
interpreting
The ambulance trusts are
predominantly telephone based interpreting services because of the call centre
element is telephone-based anyway but also because the clinical staff on the
scene need an interpreter immediately so (in the London Ambulance Service
anyway), use a mobile telephone and pass it between themselves and the patient.
Alison Devlin
Equalities and Diversity
Co-ordinator
Central and
Greater
Tel: 020 3214 5770
Mob: 07815 779030 Fax: 020 3214 5892
From:
Health of minority ethnic communities in the UK
[mailto:[log in to unmask]] On Behalf Of Robinson, James
Sent: 19 May 2010 15:45
To:
[log in to unmask]
Subject: Telephone interpreting
Dear
all
There
was some conversation around telephone interpreting in November last year. One
of the contributions seemed to suggest in some areas there was a move away from
face to face toward telephone services. Is anyone aware of any Trusts or Boards
that have moved exclusively or predominantly to telephone interpreting?
Jim
Jim Robinson
Equality and
Office Address:
The Bungalow
Community Child Health
Tel +44 (0) 131 536 0055
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