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This group might be interested in the IMIA Guide on Telephone Interpreting, available at http://www.imiaweb.org/basic/TelGuide.asp ______________________________ Izabel Arocha, M.Ed. President - International Medical Interpreters Association - www.imiaweb.org IMIA - Leading the advancement of professional interpreters. Please consider the environment before printing this email. NOTE: This email is confidential and is intended only for the recipient(s) listed. Unauthorized use or disclosure of this e-mail or any of the information in it is strictly prohibited. If you are not a listed recipient or someone authorized to receive e-mail on behalf of a listed recipient, please reply to the sender that the e-mail was misdirected and delete the e-mail. Thank you. ________________________________ From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of Devlin Alison (Central and North West London NHS Foundation Trust) Sent: Wednesday, May 19, 2010 10:50 AM To: [log in to unmask] Subject: Re: Telephone interpreting The ambulance trusts are predominantly telephone based interpreting services because of the call centre element is telephone-based anyway but also because the clinical staff on the scene need an interpreter immediately so (in the London Ambulance Service anyway), use a mobile telephone and pass it between themselves and the patient. Alison Devlin Equalities and Diversity Co-ordinator Central and North West London NHS Foundation Trust Greater London House, Hampstead Road, London. NW1 7QY Tel: 020 3214 5770 Mob: 07815 779030 Fax: 020 3214 5892 ________________________________ From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of Robinson, James Sent: 19 May 2010 15:45 To: [log in to unmask] Subject: Telephone interpreting Dear all There was some conversation around telephone interpreting in November last year. One of the contributions seemed to suggest in some areas there was a move away from face to face toward telephone services. Is anyone aware of any Trusts or Boards that have moved exclusively or predominantly to telephone interpreting? Jim Jim Robinson Equality and Health Improvement Facilitator Lothian University Hospitals Office Address: The Bungalow Community Child Health 10 Chalmers Crescent Edinburgh EH9 1TS Tel +44 (0) 131 536 0055 ***************************************************************** The information contained in this message may be confidential or legally privileged and is intended for the addressee only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorised use, disclosure, copying or alteration of this message is strictly forbidden. ***************************************************************** ************************************************************************ ******************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and GSI recipients NHSmail provides an email address for your career in the NHS and can be accessed anywhere For more information and to find out how you can switch, visit www.connectingforhealth.nhs.uk/nhsmail ************************************************************************ ********************************************