The ambulance trusts are predominantly telephone based interpreting services because of the call centre element is telephone-based anyway
but also because the clinical staff on the scene need an interpreter immediately so (in the London Ambulance Service anyway), use a mobile telephone and pass it between themselves and the patient.
Alison Devlin
Equalities and Diversity Co-ordinator
Central and
Greater
Tel: 020 3214 5770 Mob: 07815 779030 Fax: 020 3214 5892
From: Health of minority ethnic communities
in the UK [mailto:[log in to unmask]] On Behalf Of
Robinson, James
Sent: 19 May 2010 15:45
To: [log in to unmask]
Subject: Telephone interpreting
Dear all
There was some conversation around telephone interpreting in November last year. One of the contributions seemed to suggest in some areas there was a move away from
face to face toward telephone services. Is anyone aware of any Trusts or Boards that have moved exclusively or predominantly to telephone interpreting?
Jim
Jim Robinson
Equality and
Office Address:
The Bungalow
Community Child Health
Tel +44 (0) 131 536 0055
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