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I am emailing the list to see if any other institutions have experienced access problems with British Journal of Audiology/International Journal of Audiology. Both publications transferred platforms at the start of 2010 - they were formerly hosted on InformaWorld, but were moved to the new Informa Healthcare site in January 2010. DMU has a current 2010 print/online subscription to International Journal of Audiology. Access to IJA is via the Informa HC site at the following URL - http://www.informahealthcare.com/loi/ija. DMU has access rights to IJA content from 1962 onwards. The IJA was created in 2002 by a merger (or should that be coalition) of three different titles - British Journal of Audiology, Audiology and Scandinavian Audiology. There is a separate page on the Informa HC site for the British Journal of Audiology - http://www.informahealthcare.com/loi/bjap. Prior to the move to Informa HC, DMU was allowed access to BJA full text content on InformaWorld. DMU has had past subscriptions to BJA, but I estimate this was based upon print-only orders. Since the BJA transferred platforms, full text access has been removed by Informa HC. DMU has been attempting to seek official clarification from Informa HC as to what access rights we have, if any, to BJA. We have also been attempting to gain an insight into how much it would cost us to access the BJA archive electronically. This query has been unresolved for several months now. I have emailed Informa HC a number of times but have only received replies stating that our query has been forwarded to Informa tech support. I escalated the query to my supervisor - and they have also received similar replies from Informa HC. I was compelled to email the list after my supervisor received an Informa "customer satisfaction" survey via email this afternoon! Have any other academic libraries lost access to BJA as a result of the platform move outlined above at the start of 2010? DMU have been emailing the Informa email adresss - [log in to unmask] If anyone knows of a different address to try, then any assistance would be appreciated. Please feel free to contact me off-list at [log in to unmask] Thanks Mitchell Dunkley Principal Information Assistant - Acquisitions Bibliographic Services Team Kimberlin Library De Montfort University The Gateway Leicester LE1 9BH [log in to unmask] (0116) 250 6263 lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn