It's taken a long time, but I've finally put down some thoughts on the whole technology & need thing. Those still interested can read them at http://filsalustri.wordpress.com/2010/03/31/balancing-need-and-technology/ Cheers. Fil On 18 December 2009 03:57, Rosan Chow <[log in to unmask]> wrote: > Charles Burnette wrote on 08.12.2009 > > "Don Norman seems on our minds these days. Those committing or > committed to design research should read his latest contribution to > the discusssion:" > > http://www.jnd.org/dn.mss/technology_first_needs_last.html > > [...] > > -- Filippo A. Salustri, Ph.D., P.Eng. Mechanical and Industrial Engineering Ryerson University 350 Victoria St, Toronto, ON M5B 2K3, Canada Tel: 416/979-5000 ext 7749 Fax: 416/979-5265 Email: [log in to unmask] http://deseng.ryerson.ca/~fil/