Sorry Carr, further to my last reply you could also look at Connevans Ltd, ...........   www.connevans.com, or their online shop:   www.DeafEquipment.co.uk

 

Bob

 

Robert Dunn TD

RGN OHNC SCPHN(OH) MSc

Senior Occupational Health Adviser

University of Oxford Occupational Health Service

 

From: Robert Dunn [mailto:[log in to unmask]]
Sent: 23 April 2010 14:22
To: 'Occupational Health mailing list'
Subject: RE: [OCC-HEALTH] Telephony and hearing impairments

 

Carr,

 

Both myself and one of my nursing team use headsets for telephone calls, as we both suffer from binaural hearing loss.  Decent headsets are available with either monaural or binaural earphones for about £40-45 ..... try the RNID website they have a good selection.

 

Regards, Bob

 

Robert Dunn TD

RGN OHNC SCPHN(OH) MSc

Senior Occupational Health Adviser

University of Oxford Occupational Health Service

 

From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of Carr Barnes
Sent: 23 April 2010 14:10
To: [log in to unmask]
Subject: [OCC-HEALTH] Telephony and hearing impairments

 

Hi all

 

Hoping you can help with this.

 

A telephony agent who has mild hearing loss e.g. hearing conversation if signficant background noise such as in a pub etc. Hearing loss does not affect conversation in supermarkets, with family at home, listening to TV etc.

 

In the workplace she can struggle to hear the client due to background noise of the other agents talking in the work area. Sound proof panelling is not an option due to work area layout. I recommended a noise cancelling headset and amplifier for the phone but the manager has come back to me saying they have difficulty sourcing such products from their approved supplier who is telling them there is no such thing as a "noise cancelling telephone headset" (although a quick google tells me that "most headsets are noise cancelling").

 

Has anyone been involved in similar situations? If so can you let me know what solution you came up with? I have already checked the RNID website but with no success. I have also advised the employer this not a recommendation for "specialist medical" equipment.

 

Thanks in advance.

 

Carr Barnes

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