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Hi all Hoping you can help with this. A telephony agent who has mild hearing loss e.g. hearing conversation if signficant background noise such as in a pub etc. Hearing loss does not affect conversation in supermarkets, with family at home, listening to TV etc. In the workplace she can struggle to hear the client due to background noise of the other agents talking in the work area. Sound proof panelling is not an option due to work area layout. I recommended a noise cancelling headset and amplifier for the phone but the manager has come back to me saying they have difficulty sourcing such products from their approved supplier who is telling them there is no such thing as a "noise cancelling telephone headset" (although a quick google tells me that "most headsets are noise cancelling"). Has anyone been involved in similar situations? If so can you let me know what solution you came up with? I have already checked the RNID website but with no success. I have also advised the employer this not a recommendation for "specialist medical" equipment. Thanks in advance. Carr Barnes ******************************** Please remove this footer before replying. OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH