Fi
F.a.o.
Hugh Paton,
Hi
Hugh,
We've
done a significant amount of training with Library
Services around RFID implementation and the
resultant change in work practices and behaviours
and this has been raised as an issue only a couple of times- usually as
a fear rather than an actual.
My
first reaction is whether it is a perception rather than a reality -- Have you
definite proof - are you taking less in terms of compensation? How often is it
happening? (The response from staff of 'all the time
'
or 'more than it did' doesn't really cut the mustard with me).Could it be
that staff who may be reluctant to embrace RFID are raising it as an issue?.
When we are training we use a 97/3 (rather than 80/20) principle -- some
library staff love to have an answer/policy on any and ‘once
in a blue moon’ scenarios on the off chance
it happens rather than managing the situation when it arises.
If
you have definite proof that it is happening, have you any indication why -
hopefully you are not using a returns box for all returns - some libraries are
- there may be a problem with customers forcing items into returns boxes.
If
not and you are still experiencing a problem, our approach of having a staff
member working around the units and being available for customers would
mean staff should be available to monitor the quality of returns and act
as low level security to discourage the odd miscreant sneaking items back
in. I think your current methodology will upset more innocent people than
catching 'guilty'.
Hope
this is of some help
Best
wishes
Fi
and Ian
Embervision (UK) Ltd
(Directors Ms F J Emberton and Mr I Spence)
Embervision Pty Ltd
Australia
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