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Hi Al Seems to be working fine for me at the moment. I e-mailed the other federations to see if they had experienced a problem recently and the spanish confirmed that they had some outage due to metadata problems at dreamspark that had been fixed. If you want to check and get back to me if there are still UK specific problems I can continue to chase. Much appreciated Nicole --------------- JISC Executive JISC London office 1st Floor, Brettenham House South 5 Lancaster Place London WC2N 7EN tel: +44 (0)20 3006 6035 mobile: +44 (0)7841951306 fax: +44 (0)20 7240 5377 Nick Howes wrote: > On 26/03/10 16:13, Dave Lewney wrote: > >> From the feedback it sounds like a problem at their end. It's now over >> a week since I emailed the contact specified in the metadata. Has >> anyone else had any reply? Has anyone on this list had previous >> contact with DreamSpark? >> >> Dave >> --- >> Dave Lewney >> IT Services, University of Sussex, Brighton BN1 9QT >> > > I emailed support when I first noticed the issue, and got a reply: > > "I am currently working with my colleagues to resolve your issue. > Typically, we hear from them in 24 to 72 hours, depending on the > complexity of the issue. If you have not received a reply within 3 > business days please respond back to this email for follow-up." > > This was on the 20th March - I've just emailed them back to see what is > actually happening, if anything. >