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Hi Sarah Some random comments occasioned by username and password thread : apologies all if they restate whats been said already :-) 1) Username and password options often more difficult because they confuse personal membership with institutional access : sometimes the dialogue between subscription agents and publishers does not lead to this being easily understood 2) Username and password is often a last resort if the publisher cannot deliver IP access 3) Username and password options sometimes cannot be even locked down by publishers ; many a times colleagues personal details are up there, and we have the conversation' surely students wouldn't change these' 4) Username and password is sometimes used by big aggregators (who handle big news...) who should know better 5) Username and password are often used by journal publishers for their add-on website resource that is not really a journal any more (or if it does it has so much more added to it) 6) Username and passwords are not very secure But the other options are sometimes difficult for a publisher who will say such and such will charge them X amount for Shibboleth or OpenAthens: so maybe who can blame them? Unfortunately for us there are no standards around username and password and the actual ways in which such logins are used seem to be endless Mark Brown Electronic Services Librarian eLibrary Team Library and Learning Resources Birmingham City University 0121 331 5291 Electronic Services http://library.bcu.ac.uk/ Troubleshooting Form http://library.bcu.ac.uk/trouble.htm Electronic Resources Blog http://eresource.wordpress.com/ http://www.twitter.com/mcbjazz "If you don't make mistakes, you're not trying hard enough!" -Charlie Parker -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah Sent: 09 February 2010 15:35 To: [log in to unmask] Subject: [LIS-E-RESOURCES] Difficult e-journal access leading to cancellation? Hi all, I've been trying to register a number of journals for online access. One of these services has a tortuous procedure for remote access; the other is proving a nightmare to set up. I dread to think what the user experience of these particular journals will be like (I haven't been able to get that far yet...)! So I've started to wonder if any of you consider difficult online access to be an important factor in the renewal of an electronic journal. In the case of some of our journals, our usage is very low, and I can't tell if this is due to 'just' poor usage, or difficult access procedures. I know in some cases, cancellation wouldn't be an issue, but I'm just curious to know if anyone does take awkward access into account at any stage of the process. Thanks in advance. Best wishes, Sarah Sarah Taylor Electronic Resources Librarian Library University of Bolton Deane Road Bolton BL3 5AB 01204 903099 [log in to unmask] lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn