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Sarah, This is certainly something we do take into account. We have had an example just this week where we are cancelling because of unsatisfactory access provisions (after consultation with the relevant academics). Our users are on the whole very unwilling to tolerate access procedures outside the norm, and publishers should be aware that awkward access is a major disincentive. Best wishes, Tony Tony Kidd Assistant Director, Information & Financial Resources Direct line: +44 (0)141 330 6778 Fax: +44 (0)141 330 8244 Email: [log in to unmask] Library University of Glasgow Hillhead Street Glasgow G12 8QE www.lib.gla.ac.uk The University of Glasgow, charity number SC004401 -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah Sent: 09 February 2010 15:35 To: [log in to unmask] Subject: [LIS-E-RESOURCES] Difficult e-journal access leading to cancellation? Hi all, I've been trying to register a number of journals for online access. One of these services has a tortuous procedure for remote access; the other is proving a nightmare to set up. I dread to think what the user experience of these particular journals will be like (I haven't been able to get that far yet...)! So I've started to wonder if any of you consider difficult online access to be an important factor in the renewal of an electronic journal. In the case of some of our journals, our usage is very low, and I can't tell if this is due to 'just' poor usage, or difficult access procedures. I know in some cases, cancellation wouldn't be an issue, but I'm just curious to know if anyone does take awkward access into account at any stage of the process. Thanks in advance. Best wishes, Sarah Sarah Taylor Electronic Resources Librarian Library University of Bolton Deane Road Bolton BL3 5AB 01204 903099 [log in to unmask] lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn