Tim - I think this is the same message my girlfriend got from her bank.
What concerns me is the phrase you highlight: they "would like you to use"
the software. As far as I can see this is your bank marketing a piece of
software which they support (and for which they no doubt receive some
consideration). The implication to those unused to this sort of thing will be
that, in order to bank with this firm, you NEED to install the software. As
many of us will be very aware, with the installation of any anti-malware
program there is a risk of conflicts with other software, incompatibility
with older browser versions etc.
Various discussions about this out on t'interwebs, e.g.
http://www.computing.net/answers/security/rapport-installed-problems/24888.ht
ml
<http://www.computing.net/answers/security/rapport-installed-problems/24888.h
tml>
best wishes
Jonathan
Jonathan Baines
Complaints Officer
Legal and Democratic Services
Buckinghamshire County Council
tel: 01296 383681
fax: 01296 382421
________________________________
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: 01 February 2010 00:09
To: [log in to unmask]
Subject: [data-protection] Banks and extra security layers
My bank is doing a lousy job at selling me an extra layer of security it
"would like me to use" for internet banking. They have failed to explain what
they mean and what the new service does. It is Trusteer's Rapport service
which is a browser plugin.
Apart from wondering about other plugins that might masquerade as this one I
have found the following paragraph on the Trusteer product description:
"Unauthorized attempts to access the browser or its communication are
automatically reported to the Trusteer cloud-based fraud analysis service.
The Trusteer team of fraud analysts works 24x7 analyzing this information
from customers all over the world, in order to identify new attack patterns.
Institutions registered for the Trusteer service receive immediate reports
and actionable alerts of new attacks, and can learn of attacks as they
happen, instead of days, weeks, and sometimes months later."
Nowhere does it state whether personal information is transmitted. I doubt
that it is, but would be interested in knowledge that members may have of
this and similar services. My first instinct is always to be sceptical of
services that an institution wishes me to install.
Also, when you ask your users to deploy something, how well do you sell the
idea to them? And do you recognise that some methods of doing this raise user
hackles instead of acting as a salve to the users?
________________________________
Tim Trent - Consultant
Tel: +44 (0)7710 126618
web: ComplianceAndPrivacy.com - where busy executives go to find the news
first
personal blog: timtrent.blogspot.com/ - news, views, and opinions
personal website: Tim's Personal Website <http://www.trent.karoo.net> - more
than anyone needs to know
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