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The ROD people get a flag in their dashboard so they should raise tickets against you but there is nothing to automatically alert general users. From: Testbed Support for GridPP member institutes [mailto:[log in to unmask]] On Behalf Of Govind Songara Sent: 22 January 2010 12:18 To: [log in to unmask] Subject: Re: Help GGUS This is something that computers are good at - it shouldn't be a manual step. A "Do you realise that the submitter is an admin at the site, and do you really want to direct the ticket there" warning might be useful. The other thing I found somewhat annoying is that when one of our machines crashed (twice) last weekend, I put the site in unscheduled downtime - but still ended up with a number of tickets. Some flag in ggus warning the submitter that the site has a known problem would be useful for the submitter as well I think. -- Scanned by iCritical.