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Dear reader, I am happy to inform you that the problem of accessing content in SwetsWise Online Content has been resolved. I apologize for any inconvenience caused. Thank you for reporting the problem. Have a lovely weekend, Marieke -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Marieke Heins Sent: Friday, January 29, 2010 2:56 PM To: [log in to unmask] Subject: Re: [LIS-E-RESOURCES] Springer ejournals through SWETS Dear readers, I am the product manager of SwetsWise Online Content with Swets, with this email I would like to inform you that we are currently investigating the problem within SwetsWise Online Content. We have identified the problem and are working on the solution. Unfortunately I can not inform you yet when it will be resolved. We will post a new message to the list when the problem is resolved or when we can provide more information. Thank you for your understanding. Marieke Heins Product Manager Swets P.O. Box 830, 2160 SZ Lisse Heereweg 347 B, 2161 CA Lisse The Netherlands T +31 252 435 111 F +31 252 415 888 E [log in to unmask] I www.swets.com -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Stephen Cook Sent: Friday, January 29, 2010 2:27 PM To: [log in to unmask] Subject: Re: [LIS-E-RESOURCES] Springer ejournals through SWETS We've noticed the same here at the Royal College of Obstetricians and Gynaecologists. Blank screen when document should be downloaded. Have advised Swets. Steve Cook Assistant Librarian. -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of HOLMES R. Sent: 29 January 2010 12:33 To: [log in to unmask] Subject: Re: [LIS-E-RESOURCES] Springer ejournals through SWETS This problem appears to affect all titles using the MetaPress platform via SwetsWise, not just Springer. I have tried a random selection of titles available to us via both MetaPress and via SwetsWise. All are viewable directly from the MetaPress site but attempting to view them from SwetsWise results in the blank screen described earlier. Richard Holmes Library Assistant: e-Resources Co-ordinator Durham University Library Stockton Road Durham DH1 3LY United Kingdom Tel: +44 (0)191 334 2944 Fax: +44 (0)191 334 2971 -----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Denise A Barnett Sent: 29 January 2010 12:05 To: [log in to unmask] Subject: Re: [LIS-E-RESOURCES] Springer ejournals through SWETS We too are having access problems to Springer titles via Swets but our direct linking to SpringerLink is fine and working very well. Thank you for alerting us to the problems Best wishes Denise Denise Barnett (Mrs) Resource Acquisition Team Leader Information Management Brynmor Jones Library University of Hull Cottingham Road Hull HU6 7RX Tel 01482 465679 [log in to unmask] ----Original Message----- From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Rosemary Strivens Sent: 29 January 2010 11:44 To: [log in to unmask] Subject: [LIS-E-RESOURCES] Springer ejournals through SWETS We are currently unable to access any Springer titles either remotely or onsite, at the Royal Society of Medicine. Our ejournals are provided by Swets, who have said they think it's a problem with Springer. Just wondered if any other Swets users have experienced a problem? This started around Tuesday (26th Jan.). Thanks Rosemary Rosemary Strivens, Assistant Librarian (Systems) Royal Society of Medicine 1 Wimpole St London W1G 0AE T: 0207 2903827 ********* Important Notice - Disclaimer *********** This email is from the Royal Society of Medicine, Registered Charity No:- 206219 This email and any attachments may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using the reply facility in your email software and then delete the message. Email sent to the RSM may be monitored in line with current legislation and good practice. *************************************************** lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn