I deeply apologize—I have an error
about Clicky Stats. Here’s the correct information:
Clicky Stats
The Health Sciences and
Human Services Library at the University of Maryland uses a program they
developed themselved called Clicky Stats. It was developed with open
source software.
Please note that their code is NOT
available. Again, the error is mine; I’d neglected to include that corrected
information in the raw data before it was summarized.
Take care,
Tanya
Tanya Feddern-Bekcan, MLIS, AHIP, MOT, OTR/L formerly
Tanya Feddern
305.243.3999 - [log in to unmask] - 305.325.9670 (fax) EBM Theme Director
& Reference and Education Librarian Louis Calder Memorial Library
University of Miami Miller School of Medicine
From: Feddern-Bekcan,
Tanya
Sent: Wednesday, December 09, 2009
1:27 PM
To: [log in to unmask];
Medlib ([log in to unmask]); 'Nursing & Allied Health Resources Section
of the Medical Library Assoc'; [log in to unmask]; [log in to unmask];
[log in to unmask]; 'CAPHIS ([log in to unmask])'
Subject: Summary: Tools for
capturing Ref statistics?
***cross-posted; please feel free to
repost***
I want to thank colleague John Reynolds,
who graciously offered to summarize all the responses I’d gotten.
BTW, I do have screen shots of Ref Stats, Clicky Stats, Library
Stats, and another one in ColdFusion; email me and I’ll send the PDF to
you.
A summary of responses to an email
request for suggestions on collecting reference statistics at a medical school
library.
By: John Reynolds, MSLIS
Adult Services Library Specialist
Broward
Volunteer Medical/Hospital Library
Assistant
[log in to unmask]">jomireyn3
AT gmail.com
The
librarians in the Reference and Education Department at the Louis Calder Memorial
Library at the University of Miami Miller School of Medicine currently record
reference question statistics on a paper chart located at the reference
desk. This arrangement does not allow for the convenient or simple
capture of reference activities performed away from the reference desk area,
such as in librarians' offices or elsewhere in the library, or work done
outside the library. Using the paper chart also makes compiling the statistics and
preparing reports more difficult.
In
order to begin looking for a better method, Tanya Feddern-Bekcan, Reference and Education
Librarian, posted a request for information on seven health science library
mailing lists, asking what methods are currently being used at other libraries
or for suggestions on what might be effective at the Calder Library. The
request was posted on August 21, 2009 the following lists:
LIBREF-L (http://www.library.kent.edu/page/10391)
MEDLIB-L (http://list.uvm.edu/cgi-bin/wa?A0=MEDLIB-L)
NAHRS (http://nahrs.mlanet.org/activity/discussion_list.html)
CANMEDLIB (http://lists.mun.ca/archives/canmedlib.html)
CAPHIS (http://caphis.mlanet.org/mailman/listinfo/caphis_caphis.mlanet.org)
aliaHEALTH (http://lists.alia.org.au/mailman/listinfo/aliahealth)
LIS-Medical (https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=lis-medical)
and stated:
Hello,
everyone. In our Reference & Education department, we rotate: one of
us in on the desk while the other two are in our offices (or teaching around
campus). We have a paper chart at the reference desk whereby we can
capture our reference question statistics; however, this doesn’t capture
the reference questions we receive in our offices or during non-work
hours—we have to remember to mark them down on the master chart
downstairs. There’s got to be a better way. Does anyone have
a better method? We want our data to be automatically compiled into one
central point, so 3 paper charts are no good. We could have the chart in
Google Docs, but I would prefer a small widget that we could have on our
computers that we can make our tick marks on—and that would combine all
our inputted data automatically. Any ideas?
Responses were received
from eighteen individuals at fifteen institutions between August 21 and September 9, including
some follow up questions by Ms Feddern-Bekcan.
Systems in use at the responding
libraries were either commercial products, systems developed by library staff,
or ready to use open source software, with or without local modifications.
Commercial
Products
Three libraries reported
using commercial software.
Desktracker
The University of Wyoming
Libraries and Arizona State University Libraries both use DeskTracker. A customizable
desktop application that can be used to generate a variety of reports.
contact
and product info:
Desktracker:
www.desktracker.com, http://www.compendiumlib.com/case-studies.php
Arizona
State University: Kathleen Carlson, Kathleen.Carlson AT asu.edu
University
of Wyoming: Jenny Garcia, jgarcia ATuwyo.edu
DB/Textworks
Warneford Hospital at Oxfordshire
and Buckinghamshire Mental Health NHS Foundation Trust uses DB/Textworks, which appears to
be part of a larger set of library information management tools.
contact
and product info:
DB/Textworks: http://www.inmagic.com/products/LibrarySuite/index.html,
www.inmagic.com/products/LibrarySuite/InmagicDBTextWorks.pdf
Home Grown Systems
Five libraries reported using
systems they have developed themselves, of varying complexity.
Mount Sinai School of
Medicine Gustave L. & Janet W. Levy Library uses a web accesable database
written in ColdFusion that runs on the libary's Fusion server. Librarians
access it through the library's website. Jim Viskochil, the Information Systems
& Technology Librarian at the library wrote the program and is available to
discuss it. He states that the same type of program could be written in
PHP or any other web database language.
contact:
Jim Viskochil, james.viskochil AT mssm.edu
Clicky Stats
The Health Sciences and
Human Services Library at the University of Maryland uses a program they
developed themselved called Clicky Stats. It was developed with open
source software. It is copyrighted and they are willing to share it for
free with other libraries. They are currently finalizing the details for
sharing the project. The library director is M.J. Tooey. Alexa Mayo
is the Associate Director for Services and Acting Deputy Director, and is
responsible for sharing the code with interested libraries.
contact:
M.J. Tooey, mjtooey AT hshsl.umaryland.edu
Alexa Mayo, amayo AT hshsl.umaryland.edu - from U of M
HS/HSL staff directory. Email address was not given in the original
communication.
Excel
Two libraries, the Canadian
Agency for Drugs and Technologies in Health, and the Health Sciences Library at the University
of Saskatchewan, reported using an Excel spreadsheet located on a
networked drive where each user can add to it.
contact
:
CADTH:
Sarah McGill, SarahM AT cadth.ca
University
of Saskatchewan: Susan Murphy, susan.murphy AT usask.ca
(Excel)
The Dana Medical Library is in the
process of developing its own system. They did not provide details. Angie
Chapple-Sokol is overseeing the project. [They’ve developed
detailed tick sheets for the Reference and Circulation departments; data is
entered into Excel daily or weekly, and pivot tables are used in Excel to
display various aspects of the data.—Tanya]
contact:
Angie
Chapple-Sokol, Angie.Chapple-Sokol AT uvm.edu
Access
Conestoga College Institute
of Technology and Advanced Learning uses an Access database located on a server with an Access form to
enter data. Other respondents
also suggested
using Access but did not actually use it themselves.
contact
:
Chris
Woodley, cwoodley AT conestogac.on.ca
Zoho
One respondent stated several
small libraries in
product information:
Open Source
Programs
Several libraries reported using a
Google Code project, Libstats, or a version of it that they modified for their
own use. Libstats is web based and runs on a library’s server.
Google Code Libstats project,
including demo, http://code.google.com/p/libstats
Refstats
Bracken Health Sciences
Library, at
Queens University, uses a system they built based on Libstats, called RefStats.
[I really like this one for our purposes—Tanya]
contact:
Wendy Huot,
Queens University Libraries Systems Librarian, wendy.huot AT queensu.ca
Laurie Scott,
Bracken Health Science Library at
Libstats
contact:
Stephanie
Schulte,
Ohio State University Health Sciences Library, schulte.109 AT osu.edu
The
Take care,
Tanya
Tanya Feddern-Bekcan, MLIS, AHIP, MOT,
OTR/L formerly Tanya Feddern
305.243.3999 - [log in to unmask] - 305.325.9670 (fax) EBM Theme Director
& Reference and Education Librarian Louis Calder Memorial Library
University of Miami Miller School of Medicine
From:
[log in to unmask] [mailto:[log in to unmask]] On Behalf Of Feddern-Bekcan, Tanya
Sent: Friday, August 21, 2009
12:46 PM
To:
Subject: [
***cross-posted; feel free to repost***
Hello, everyone. In our Reference & Education
department, we rotate: one of us in on the desk while the other two are in our
offices (or teaching around campus). We have a paper chart at the
reference desk whereby we can capture our reference question statistics;
however, this doesn’t capture the reference questions we receive in our
offices or during non-work hours—we have to remember to mark them down on
the master chart downstairs. There’s got to be a better way.
Does anyone have a better method? We want our data to be automatically
compiled into one central point, so 3 paper charts are no good. We could
have the chart in Google Docs, but I would prefer a small widget that we could
have on our computers that we can make our tick marks on—and that would
combine all our inputted data automatically. Any ideas?
Thank you,
Tanya
Tanya
Feddern-Bekcan, MLIS, AHIP, MOT, OTR/L http://www.geocities.com/nqiya/libraryarticles.html formerly Tanya Feddern
305.243.3999 - [log in to unmask] - 305.325.9670 (fax) EBM Theme Director
& Reference and Education Librarian Louis Calder Memorial
"A
library without a librarian is a reading room."-- Jenny Garcia of the