Commissioning

Meeting the health needs of children and young people: guide for commissioners
Healthcare for London
November 2009

Why commissioners should know about procurement
Department for Children, Schools and Families
August 2009

Key principles of procurement
Department for Children, Schools and Families
August 2009

Commercial and procurement skills
Department for Children, Schools and Families
November 2009

Emergency Services Review: emergency access algorithm
K Prior, P Baker
NHS Interim Management and Support
June 2009
This algorithm can help commissioners and providers to improve their understanding ofaccess pathways into emergency care systems and potential solutions to improve emergency care access and reduce delays across the whole health and social care system.

Emergency Services Review: good practice guide for ambulance services and their commissioners
J Brotherton
Office of the Strategic Health Authorities
August 2009

The Opportunity Locator
The NHS Institute for Innovation and Improvement has produced an Opportunity Locator, which is a data tool to support the commissioning priorities of local health communities.

Commissioning local breastfeeding support services
Department of Health
6th October 2009

Thinking big
Dr Donal Hynes
Pulse Today Focus On…, 2009, November
This month's Focus On… features ways to get practice-based commissioners to step back and look at the bigger picture of what PCTs are trying to achieve.

National Practice Based Commissioning Clinical Leaders Network
The objective of this new network is to embed PBC into every day practice in primary care by:

• Collecting and sharing the best examples of clinical commissioning good practice.
• Supporting the development of commissioning tools such as accountability agreements.
• Clarifying the relationship between clinical commissioning and the Transforming Community Services agenda.
• Working with the Care Quality Commission in developing assessments of quality in PBC service redesign.
• Acting as an expert resource for SHAs in supporting workshops and dispute resolutions.
• Exploring links with secondary care to enable development of more effective care pathways.

Outline service specification: personalised care planning for people with long term conditions
Primary Care Commissioning
3rd November 2009

Co-operation and competition
The Kings Fund
11th November 2009

Improvement

What we can learn about healthcare cost and quality improvement from developments in the USA
This is a Webex, hosted by the NHS Institute for Innovation and Improvement, and lead by Don Berwick, Maureen Bisognano from the Institute for Healthcare Improvement in America. Don and Maureen spent an hour online with NHS staff, presenting and answering questions about quality and productivity. This is a recording with slides so that you can see and hear the whole presentation.

Is it fair to blame fair value accounting for the financial crisis?
RC Pozen
Harvard Business Review, 2009, 87(11), pp84-92
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A practical guide to combining products and services
V Shankar, LL Berry, T Dotzel
Harvard Business Review, 2009, 87(11), pp94-99
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More for less: are productivity and efficiency improving in the NHS?
Audit Commission - Health briefing
November 2009

The real cost of quality care and support
National Care Forum survey report in partnership with Counsel and Care
November 2009
A survey of National Care Forum (NCF) member organisations, in partnership with Counsel and Care, sought to explore the issues of quality and cost in the provision of care and support services. The findings of a survey by NCF can be grouped into the following key themes:

• The views of people who use services and their families
• Putting relationship-centred care into practice
• Effective leadership and management
• Learning and development
• Valuing and rewarding staff
• Service innovation and new ways of working
• Income and costs

Balancing innovation, access, and profits: market exclusivity for biologics
AB Engelberg, AS Kesselheim, J Avorn
New England Journal of Medicine, 2009, 361(20)

Evaluation of modernisation of adult critical care services in England: time series and cost effectiveness analysis
A Hutchings, MA Durand, R Grieve, D Harrison, K Rowan, J Green, J Cairns, N Black
British Medical Journal, 2009, 339:b4353
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Innovative financing of health care
T Anderson
British Medical Journal, 2009, 339:b4235
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Primary care visit duration and quality: does good care take longer?
LM Chen, WR Farwell, AK Jha
Archives of Internal Medicine, 2009, 169(20), pp1866-1872
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Means to an end: joint financing across health and social care: health national report
Audit Commission
October 2009

Are vaccination programmes delivered by lay health workers cost-effective? A systematic review
A Corluka, DG Walker, S Lewin, C Glenton, IB Scheel
Human Resources for Health, 2009, 7:81

Paying for quality and coordination: aligning provider payments with global goals
NI Goldfield, RL Fuller, RF Averill
American Journal of Medical Quality, 2009, 24(6), pp480-488
This item is not available in full text. However, for November and December 2009, SAGE publishers are allowing free access to 40 of their journals, including this one. Click here to register. Alternatively, please contact your local health library service.

Payment reform for safety net institutions - improving quality and outcomes
CJ Wang, KN Conroy, B Zuckerman
New England Journal of Medicine, 2009, 361(19)

Innovative financing of health care
T Anderson
British Medical Journal, 2009, 339(4th November), b4235
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Means to an end: joint financing across health and social care: health national report
Audit Commission
October 2009

Increasing efficiency and enhancing value in health care: ways to achieve savings in operating costs per year
LA Martin, CW Neumann, J Mountford, M Bisognano, TW Nolan
Institute for Healthcare Improvement, 2009
Freely available - registration required.

Improvement

Improving the quality of mental health care
M Funk, C Lund, M Freeman, N Drew
International Journal for Quality in Health Care, 2009, 21(6), pp415-420
This item is not available in full text. Please contact your local health library service.

Greater equality and better health
KE Pickett, RG Wilkinson
British Medical Journal, 2009, 339:b4320
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The development and pilot testing of a rapid assessment tool to improve local public health system capacity in Australia
P Bagley, V Lin
BMC Public Health, 2009, 9:413

Economic progress and health improvement
M Weale
British Medical Journal, 2009, 339:b4575
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The LSP (Local Strategic Partnerships) Improvement Tool
The LSP Improvement Tool, is one of a series of products developed from the Audit Commission national study 'Working better together? Managing local strategic partnerships'. The tool is designed to help LSPs improve by providing a series of questions and responses around seven themes, and links to case studies and guidance materials. The questions in the tool follow a whole systems approach to performance improvement.

Emergency Services Review: system resilience: a review of NHS emergency care performance during recent winters
J Beyer
Office of the Strategic Health Authorities
August 2009

Emergency Services Review: Intensive Support Diagnostic Toolkit: tools and user guide
Emergency Care Intensive Support Team
Office of the Strategic Health Authorities
August 2009

Emergency Services Review: good practice in delivering emergency care: a guide for local health communities
I Sturgess
Office of the Strategic Health Authorities
August 2009

Focus on: caesarean section
The NHS Institute for Innovation and Improvement has launched a comprehensive new toolkit to assist maternity units in achieving low caesarean section rates while maintaining safe outcomes for mothers and babies.

Improving quality in primary care
Department of Health
7th October 2009

Ensuring progress in primary care - What can health care reform realistically accomplish?
DA Chokshi
New England Journal of Medicine, 2009, 361(18)

The NHS must engage its employees if it is to improve
Cary Cooper, professor of organisational psychology and health at Lancaster University and Head of the Sunningdale Institute at the National School of Leadership, suggests that far from being soft issues, employee engagement and wellbeing are vital tools that can be used to secure improvements in performance.

  Rethinking lean service
J Seddon, B O'Donovan, K Zokaei
2009

Inventory in the United Kingdom Team climate and quality of care in primary health care: a review of studies using the Team Climate
TT Goh, MP Eccles
BMC Research Notes, 2009, 2:222

The British Dental Association Oral Health Inequalities Policy
British Dental Association
October 2009

Healthy Child Programme: from 5-19 years old
Department of Health
27th October 2009

Toolkit for high quality neonatal services
Department of Health
November 2009

[log in to unmask]" target="_blank">Report of the standing commission on carers: carers at the heart of 21st century families and communities - work in progress
Department of Health
October 2009

Chartered Quality Institute Knowledge Hub and Portal
The Chartered Quality Institute Knowledge Hub which produces factsheets that provide an introductory overview of a range of topics in the field of quality, including continual improvement, and total quality management. The Body of Quality Knowledge is the CQI's knowledge portal and goes into greater detail on quality-related topics.

The systems thinking review
This site has been developed by Vanguard and links to papers, tools, events, podcasts, and videos to inform about and support systems thinking in the public sector.

Governance in health care delivery: raising performance
M Lewis, G Pettersson
The World Bank Development Economics Department and Human Development Department
October 2009

Improving diabetes care using a multitiered quality improvement model
J Guzek, S Guzek, K Murphy, P Gallacher, C Lesneski
American Journal of Medical Quality, 2009, 24(6), pp505-511
This item is not available in full text. However, for November and December 2009, SAGE publishers are allowing free access to 40 of their journals, including this one. Click here to register. Alternatively, please contact your local health library service.

Implementation of the National Surgical Quality Improvement Program: critical steps to success for surgeons and hospitals
V Velanovich, I Rubinfeld, JH Patton jr, J Ritz, J Jordan, S Dulchavsky
American Journal of Medical Quality, 2009, 24(6), pp474-479
This item is not available in full text. However, for November and December 2009, SAGE publishers are allowing free access to 40 of their journals, including this one. Click here to register. Alternatively, please contact your local health library service.

Changing systems, changing minds: improving healthcare with IT
B Robson
Healthcare Executive, 2009, Nov/Dec, pp72-74

Engaging with Quality Initiative programme
The Improvement Foundation's Engaging with Quality Initiative is made up of projects that are designed and delivered with the user/patient at heart. The five video stories show how service users can be involved in a quality improvement programme and the impact they care create.

Engaging clinicians in quality improvement
The Health Foundation
November 2009

Innovation

Use of information and communication technologies to support effective work practice innovation in the health sector: a multi-site study
JI Westbrook, J Braithwaite, K Gibson, R Paoloni, J Callen, A Georgiou, N Creswick, L Robertson
BMC Health Services Research, 2009, 9:201

Innovation and comparative-effectiveness research in cardiac surgery
ED Peterson
New England Journal of Medicine, 2009, 361(19), pp1897-1899
This item is not available in full text. Please contact your local health library service.

Telehealth literature review
E Dal Grande
Canadian Society of Telehealth
October 2009 <

  Organisational factors influencing technology adoption and assimilation in the NHS: a systematic literature review
G Robert, T Greenhalgh, F Macfarlane, R Peacock
Report for the National Institute for Health Research Service Delivery and Organisation programme
June 2009

Proof-of-concept projects proving productive
R Collier
Canadian Medical Association Journal, 2009, 2nd November

Innovative partnerships: foundation trusts embracing social enterprises
The Foundation Trust Network hosted by The NHS Confederation
15th October 2009

Knowledge Improvement and Research

Teaching and learning in virtual worlds
DM Billings
Journal of Continuing Education in Nursing, 2009, 40(11), pp489-490
This item is not available in full text. Please contact your local health library service.

Emergency Services Review: a comparative review of international Ambulance Service best practice
HSR department at SCHARR University of Sheffield, A Pickering, S Mason, J Turner, P Bradley, S Irving
Office of the Strategic Health Authorities
July 2009

Practitioner approaches to the integration of clinical decision support system technology in critical care
S Weber, EA Crago, PR Sherwood, T Smith
Journal of Nursing Administration, 2009, 39(11), pp465-469
This item is not available in full text. Please contact your local health library service.

Obliterate knowledge management: everyone is a knowledge manager!
A Kambil
Journal of Business Strategy, 2009, 30(6), pp66-68
This item is not available in full text. Please contact your local health library service.

The impact of networks on clinical trials in the United Kingdom
SM Ng, AM Weindling
Trials, 2009, 10:100

Perspectives of clinician and biomedical scientists on interdisciplinary health research
S Laberge, M Albert, BD Hodges
Canadian Medical Association Journal, 9th November 2009

Trust, calculation, and interorganizational learning of tacit knowledge: an organizational roles perspective
M Janowicz-Panjaitan, NG Noorderhaven
Organization Studies, 2009, 30(10), pp1021-1044
This item is not available in full text. Please contact your local health library service.

Reporting of safety results in published reports of randomized controlled trials
I Pitrou, I Boutron, N Ahmad, P Ravaud
Archives of Internal Medicine, 2009, 169(19), pp1756-1761
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Who knows what?
D Nevo, I Benbasat, Y Wand
MIT Sloan Management Review, 2009, 20th October

Carbon cost of pragmatic randomised controlled trials: retrospective analysis of sample of trials
K Lyle, L Dent, S Bailey, L Kerridge, I Roberts, R Milne
British Medical Journal, 2009, 30th October, 339:b4187

The effect of provider- and workflow-focused strategies for guideline implementation on provider acceptance
ME Flanagan, R Ramanujam, BN Doebbeling
Implementation Science, 2009, 4:71

Knowledge creation: synthesis, tools and products
M Brouwers, D Stacey, A O'Connor
Canadian Medical Association Journal, 2009, 2nd November

Diagnosis in general practice: using probabilistic reasoning
J Doust
British Medical Journal, 2009, 339:b3823
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Researchers of tomorrow: a three year (British Library/JISC) study tracking the research behavior of 'Generation Y' doctoral students
Education for Change, in collaboration with The Research Partnership, has been engaged by the British Library and the JISC to undertake a groundbreaking 3-year study on the research behaviour of the 'Generation Y' scholar. The study is tracking young doctoral students' (those born between 1982 - 1994) information-seeking behaviour, analysing their habits in online and physical research environments and assessing their usage of library and information sources on and off line.

A preliminary report of knowledge translation: lessons from taking screening and brief intervention techniques from the research setting into regional systems of care
E Bernstein, D Topp, E Shaw, C Girard, K Pressman, E Woolcock, J Bernstein
Academic Emergency Medicine, 2009, 16(11), pp1225-1233
This item is not available in full text. Please contact your local health library service.

A descriptive study of medical educators' views of problem-based learning
M Tavakol, R Dennick, S Tavakol
BMC Medical Education, 2009, 9:66

Evaluating the causal relevance of diverse risk markers: horizontal systematic review
H Kuper, A Nicholson, M Kivimaki, A Aitsi-Selmi, G Cavalleri, JE Deanfield, P Heuschmann, X Jouven, S Malyutina, BM Mayosi, S Sans, T Thomsen, JCM Witteman, AD Hingorani, DA Lawlor, H Hemingway
British Medical Journal, 2009, 339:b4265

Measuring knowledge creating in virtual teams through the social network analysis
G Capece, R Costa
Knowledge Management Research and Practice, 2009, 7(4), pp329-338
This item is not available in full text. Please contact your local health library service.

  How knowledge assets lead to a sustainable competitive advantage: are organizational capabilities a missing link?
K Moustaghfir
Knowledge Management Research and Practice, 2009, 7(4), pp339-355
This item is not available in full text. Please contact your local health library service.

An intellectual capital perspective of human resource strategies and practices
E Kong, SB Thomson
Knowledge Management Research and Practice, 2009, 7(4), pp356-364
This item is not available in full text. Please contact your local health library service.

Leadership for Innovation and Improvement

Why read Peter Drucker?
AM Kantrow
Harvard Business Review, 2009, 87(11), pp72-82
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In a Nutshell: online course providing a deeper understanding of the sustainable communities agenda
This course is being funded by the Home and Communities Academy and is open to UK residents only. Each online course consists of five facilitated workshops. Each workshop runs over two weeks with participants expected to logon for a minimum of six hours per workshop. The course will help participants to:

• Develop a real understanding of the term 'sustainable community'
• Explore the national and regional policy context and perspectives
• Consider the roles, responsibilities and skills of the various organisations and individuals responsible for delivery.

NHS Performance Ratings 2008/09
The Care Quality Commission has published the NHS Performance Ratings 2008/09. The NHS performance ratings process, also known as the 'annual health check', is how the performance of all NHS trusts in England is assessed. The statistics are broken down by Strategic Health Authority (SHA) area.

Creating a winning organizational culture
RJ Campbell
The Health Care Manager, 2009, 28(4), pp328-343
This item is not available in full text. Please contact your local health library service.

Adjuncts or adversaries to shared decision-making? Applying the Integrative Model of behaviour to the role and design of decision support interventions in healthcare interactions
DL Frosch, F Legare, M Fishbein, G Elwyn
Implementation Science, 2009, 4:73

Talent for tough times: how to identify, attract and retain the talent you need
NHS Employers, part of the NHS Confederation
November 2009

The illusion of smart decision making: the past is not prologue
S Finkelstein, J Whitehead, A Campbell
Journal of Business Strategy, 2009, 30(6), pp36-43
This item is not available in full text. Please contact your local health library service.

Effects of leadership and span of control on nurses' job satisfaction and patient satisfaction
A Sanchez McCutcheon, D Doran, M Evans, L McGillis Hall, D Pringles
Nursing Leadership, 2009, 22(3), pp48-67
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Make better decisions
TH Davenport
Harvard Business Review, November 2009

Deliberative processes: inventory of resources
FP Gauvin
National Collaborating Centre for Healthy Public Policy
October 2009
Deliberative processes as tools for guiding and supporting policy making are a subject of growing interest. In the context of this inventory, "deliberation" is defined as the critical examination of an issue involving the weighing of reasons for and against a course of action.

Implementing evidence-based health policy in Washington State
GM Franklin, BR Budenholzer
New England Journal of Medicine, 2009, 361(18)

Improving staff engagement: a practical toolkit
NHS Employers
November 2009

Leading the NHS workforce through to recovery
NHS Employers
November 2009

(Net)working together: understanding the challenges primary care physicians face when learning to function in a network
University of Montreal
Infoletter, 2009, October, 6(3)

Making better decisions
TH Davenport
Harvard Business Review, 2009, 87(11), pp117-123
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Community relations 2.0
GC Kane, RG Fichman, J Gallaugher, J Glaser
Harvard Business Review, 2009, 87(11), pp45-50
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Management of Change

What would Peter say?
RM Kanter
Harvard Business Review, 2009, 87(11), pp64-70
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Re-organisation of oesophago-gastric cancer care in England: progress and remaining challenges
TR Palser, DA Cromwell, RH Hardwick, SA Riley, K Greenaway, W Allum, JH van der Meulen
BMC Health Services Research, 2009, 9:204

Care model transformation: a necessity, not an option
J Thomas, D Herrin
Journal of Nursing Administration, 2009, 39(11), pp453-456
This item is not available in full text. Please contact your local health library service.

Orienting health care reform around universal access
FP Cerise, A Chokshi
Archives of Internal Medicine, 2009, 169(20), pp1830-1832
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Visualising putting people first
The Integrated Care Network has produced 3 short films, providing an introductory resource on the key components of "Putting People First", the government's concordat of transforming adult social care in England.

• Transforming Adult Social Care
• A Vision of Choice and Control
• Leadership and Partnership

Primary care and accountable care - two essential elements of delivery-system reform
DR Rittenhouse, SM Shortell, ES Fisher
New England Journal of Medicine, 2009, 361(18)

Engaging communities in health-care change in Ontario: mission impossible?
The Change Foundation
Autumn 2009

At your service: navigating the future market in health and social care
J Bartlett
Demos, 2009

Transforming medical professionalism to fit changing health needs
T Plochg, NS Klazinga, B Starfield
BMC Medicine, 2009, 7:64

The politics of health reform
Speech by Andy Burnham MP, Secretary of State for Health at the Urban Institute, Washington DC
4th November 2009

Leading the field: foundation trusts and their approach to the sustainability agenda
The Foundation Trust Network hosted by The NHS Confederation
29th September 2009

Patient Experience

Do specialized centers and specialists produce better outcomes for patients with chronic diseases than primary care generalists? A systematic review
PN Post, J Wittenberg, JS Burgers
International Journal for Quality in Health Care, 2009, 21(6), pp387-396
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The NHS Constitution: A consultation on new patient rights
Department of Health
November 2009

The human factor: how transforming healthcare to involve the public can save money and save lives
L Bunt, M Harris
NESTA
November 2009

Patient-centered care and preference-sensitive decision making
CC Keirns, S Dorr Goold
Journal of the American Medical Association, 2009, 302(16), pp1805-1806
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Do patient surveys work? The influence of a national survey programme on local quality-improvement initiatives
R Reeves, I Seccombe
Quality and Safety in Health Care, 2008, 17(6), pp437-441

Choice at the point of referral: early results of a patient survey
R Robertson, A Dixon
The King's Fund
November 2009

Patient satisfaction and physician productivity: complementary or mutually exclusive?
GC Wood, R Spahr, J Gerdes, ZS Daar, R Hutchison, WF Stewart
American Journal of Medical Quality, 2009, 24(6), pp498-504
This item is not available in full text. However, for November and December 2009, SAGE publishers are allowing free access to 40 of their journals, including this one. Click here to register. Alternatively, please contact your local health library service.

Patient Safety

Patient safety: care quality commission, monitor, and Professor Sir Ian Kennedy' responses to the Committee's Sixth Report of Session2008-2009
House of Commons Health Committee
15th October 2009

Diagnostic error in medicine: analysis of 583 physician-reported errors
GD Schiff, O Hasan, S Kim, R Abrams, K Cosby, BL Lambert, AS Elstein, S Hasler, ML Kabongo, N Krosnjar, R Odwazny, MF Wisniewski, RA McNutt
Archives of Internal Medicine, 2009, 169(20), pp1881-1887
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Disclosure of hospital adverse events and its association with patents' ratings of the quality of care
L Lopez, JS Weissman, EC Schneider, SN Weingart, AP Cohen, AM Epstein
Archives of Internal Medicine, 2009, 169(20), pp1888-1894
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The 'How to' Guide for Reducing harm from falls
Patient Safety First
September 2009

Adverse events in randomized trials: neglected, restricted, distorted, and silenced
JPA Ioannidis
Archives of Internal Medicine, 2009, 169(19), pp1737-1739
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Applying Toyota Production System principles to a psychiatric hospital: making transfers safer and more timely
JQ Young, RM Wachter
Joint Commission Journal on Quality & Patient Safety, 2009, 35(9), pp439-448
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Ten years after to err is human
CM Clancy
American Journal of Medical Quality, 2009, 24(6), pp525-528
This item is not available in full text. However, for November and December 2009, SAGE publishers are allowing free access to 40 of their journals, including this one. Click here to register. Alternatively, please contact your local health library service.

Nothing but the truth? A discussion paper
Audit Commission
November 2009
This paper sets out important issues as the basis for discussion on how to ensure data about local public services is fit for purpose.

The patient safety imperative for health care reform: building safe, effective health care
Lucian Leape Institute at the National Patient Safety Foundation
13th October 2009

Online Patient Safety Resources
The National Patient Safety Foundation in the USA, has created a collection of online patient safety resources, including tips for preventing medical errors and improving health care quality.

Patient Satisfaction: Focusing on 'Excellent'
K Otani, B Waterman, KM Faulkner, S Boslaugh, TE Burroughs, W Claiborne Dunagan
Journal of Healthcare Management, 2009, 54(2)
Article of the Month - read a review written by the Learning Team at the NHS Institute for Innovation and Improvement  here.

Guest Editorial

Dr Robert Varnam has written the latest Guest Editorial on Safety in primary care, to tie-in with his forthcoming Expert on Call on the 17th December 2009.