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________________________________ From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of NHS Institute Alert Sent: 01 December 2009 10:15 To: Stewart David (Ashton, Leigh and Wigan PCT) Subject: NHS Institute Alert - November 2009 Having trouble reading this email? View it online here<http://sut1.co.uk/l/c.php?c=10964&ct=78463&si=24409128&u=david.stewart> [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] [http://secure.sign-up.to/data/images/10964/NHS%20Institute%20Alert%20banner.jpg]<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=9668df7a35c8bf19b30c75c64cc0b7&strUrl=http://www.institute.nhs.uk/nhs_alert/nhs_institute_alerts_archive/guest_editorial_archive.html> [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] NHS Institute Alert<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=005298a4b436a4489bacf55c434006&strUrl=http://www.institute.nhs.uk/alert/> Expert on Call<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=7ee6753f470bcd36e45a74c46b3937&strUrl=http://www.institute.nhs.uk/nhs_alert/expert_on_call/expert_on_call.html> Guest editorials<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=195098daff60da4b151c6f0f61be6b&strUrl=http://www.institute.nhs.uk/nhs_alert/nhs_institute_alerts_archive/guest_editorial_archive.html> Article of the month<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=d55245127f9914ded108c5add6da46&strUrl=http://www.institute.nhs.uk/nhs_alert/article_of_the_month/november_2009_article_of_the_month.html> [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] WELCOME TO NHS INSTITUTE ALERT Dear David, This is the sixth issue and it is a compilation of all the content available on NHS Institute Alert, the current awareness service provided by the NHS Institute for Innovation and Improvement. Dr Robert Varnam has written this month's Guest Editorial<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e8727f8c915bfba559bf885621ff55&strUrl=http://www.institute.nhs.uk/nhs_alert/guest_editorials/november_2009_guest_editorial.html> on Safety in Patient Care. Robert will be developing this topic further, when he presents the next Expert on Call, with Alison Tongue. This free webinar takes place on 17th December 2009, between 4pm and 5pm. Click here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e99178c4bc0c6f9153190f8f0c9b49&strUrl=https://nhs.webex.com/nhs/onstage/g.php?t=a&d=842580305> to register. Please note: for best results you will need a telephone and an Internet connection with Internet Explorer to participate. More Expert on Call events are listed here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=51346509e5810f1fedb483bed56d6a&strUrl=http://www.institute.nhs.uk/nhs_alert/expert_on_call/expert_on_call.html>, and also, together with other events related to service improvement, on the calendar at NHS Institute Alert<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=23e62178b1611d363d5887c72ba4a9&strUrl=http://www.institute.nhs.uk/alert/>. [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] ALERTS [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] [http://secure.sign-up.to/data/images/10964/Commissioningalert.jpg]Commissioning Meeting the health needs of children and young people: guide for commissioners<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=d66e9772da088a505804980c9e8ba5&strUrl=http://www.healthcareforlondon.nhs.uk/assets/Children-and-young-people/HealthcareforLondon_Meeting-the-needs-of-children-and-young-people_FINAL.pdf> Healthcare for London November 2009 Why commissioners should know about procurement<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=b226566a461d9b19e5e4252dc6da08&strUrl=http://www.dcsf.gov.uk/everychildmatters/_download/?id=5229> Department for Children, Schools and Families August 2009 Key principles of procurement<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=de085f32222c6e0593905c0b4a0ed4&strUrl=http://www.dcsf.gov.uk/everychildmatters/_download/?id=5230> Department for Children, Schools and Families August 2009 Commercial and procurement skills<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=69caaf7783be2988828f50b60172cc&strUrl=http://www.dcsf.gov.uk/everychildmatters/strategy/managersandleaders/planningandcommissioning/skills/procureskills/> Department for Children, Schools and Families November 2009 Emergency Services Review: emergency access algorithm<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=42c7706428331b0f5802be232083d9&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_107336.pdf?utm_source=HQIP&utm_campaign=f5e1604c34-0911&utm_medium=email> K Prior, P Baker NHS Interim Management and Support June 2009 This algorithm can help commissioners and providers to improve their understanding ofaccess pathways into emergency care systems and potential solutions to improve emergency care access and reduce delays across the whole health and social care system. Emergency Services Review: good practice guide for ambulance services and their commissioners<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=75c8eb3c8beb03cdbb266839c56a71&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_107338.pdf?utm_source=HQIP&utm_campaign=f5e1604c34-0911&utm_medium=email> J Brotherton Office of the Strategic Health Authorities August 2009 The Opportunity Locator<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=40c46ec3d73c8c7e63753e8b80e2b8&strUrl=http://www.institute.nhs.uk/opportunitylocator/> The NHS Institute for Innovation and Improvement has produced an Opportunity Locator, which is a data tool to support the commissioning priorities of local health communities. Commissioning local breastfeeding support services<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e53f3c511112c7434a855dfce4e511&strUrl=http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_106501> Department of Health 6th October 2009 Thinking big<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=6b1fe4988e616bc7bf773086dfc3cb&strUrl=http://www.pulsetoday.co.uk/story.asp?sectioncode=40&storycode=4124027&cid=makes_the_case> Dr Donal Hynes Pulse Today Focus On..., 2009, November This month's Focus On... features ways to get practice-based commissioners to step back and look at the bigger picture of what PCTs are trying to achieve. National Practice Based Commissioning Clinical Leaders Network<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=4581beb0e1795d934d8e90f91a2f4c&strUrl=http://www.networks.nhs.uk/networks/page/1350> The objective of this new network is to embed PBC into every day practice in primary care by: * Collecting and sharing the best examples of clinical commissioning good practice. * Supporting the development of commissioning tools such as accountability agreements. * Clarifying the relationship between clinical commissioning and the Transforming Community Services agenda. * Working with the Care Quality Commission in developing assessments of quality in PBC service redesign. * Acting as an expert resource for SHAs in supporting workshops and dispute resolutions. * Exploring links with secondary care to enable development of more effective care pathways. Outline service specification: personalised care planning for people with long term conditions<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=bf4169b72b23b58db3bdda8be85c77&strUrl=http://www.pcc.nhs.uk/uploads/primary_care_service_frameworks/2009/personalised_care_planning_final.pdf> Primary Care Commissioning 3rd November 2009 Co-operation and competition<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=4888cbe7309d189e109128d5196ae5&strUrl=http://www.kingsfund.org.uk/research/topics/cooperation_and_competition/#keypoints> The Kings Fund 11th November 2009 [http://secure.sign-up.to/data/images/10964/Improvementalert.jpg]Improvement What we can learn about healthcare cost and quality improvement from developments in the USA<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=0145eda1ef2c82cb82638a142896b8&strUrl=https://nhs.webex.com/nhs/lsr.php?AT=pb&SP=MC&rID=6843957&rKey=179B75CED3956D48> This is a Webex, hosted by the NHS Institute for Innovation and Improvement, and lead by Don Berwick, Maureen Bisognano from the Institute for Healthcare Improvement in America. Don and Maureen spent an hour online with NHS staff, presenting and answering questions about quality and productivity. This is a recording with slides so that you can see and hear the whole presentation. Is it fair to blame fair value accounting for the financial crisis?<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=b9926f2c116afccd9dcbd15f3b1632&strUrl=http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=44752221&site=ehost-live> RC Pozen Harvard Business Review, 2009, 87(11), pp84-92 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=a19ff1944cd3ea5e0ff7aa1d727df8&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. A practical guide to combining products and services<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=8a927618720e8416d2bd34372e62b7&strUrl=http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=44752270&site=ehost-live> V Shankar, LL Berry, T Dotzel Harvard Business Review, 2009, 87(11), pp94-99 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=be1eab896bc36410561526a452a832&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. More for less: are productivity and efficiency improving in the NHS?<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=2ee91611ce8f68d4384ef2e87c468d&strUrl=http://www.audit-commission.gov.uk/SiteCollectionDocuments/AuditCommissionReports/NationalStudies/20091111moreforless.pdf> Audit Commission - Health briefing November 2009 The real cost of quality care and support<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=c6f5772c6ebab774b791607628ef9d&strUrl=http://www.counselandcare.org.uk/assets/library/documents/The_real_cost_of_quality_6.11.09.pdf> National Care Forum survey report in partnership with Counsel and Care November 2009 A survey of National Care Forum (NCF) member organisations, in partnership with Counsel and Care, sought to explore the issues of quality and cost in the provision of care and support services. The findings of a survey by NCF can be grouped into the following key themes: * The views of people who use services and their families * Putting relationship-centred care into practice * Effective leadership and management * Learning and development * Valuing and rewarding staff * Service innovation and new ways of working * Income and costs Balancing innovation, access, and profits: market exclusivity for biologics<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=b9ad7327ceb52e5440ac1d138037db&strUrl=http://healthcarereform.nejm.org/?p=2070&query=TOC> AB Engelberg, AS Kesselheim, J Avorn New England Journal of Medicine, 2009, 361(20) Evaluation of modernisation of adult critical care services in England: time series and cost effectiveness analysis<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=868975f0fe36bd49d7d2f0d16901e5&strUrl=http://www.bmj.com/cgi/content/full/339/nov11_2/b4353> A Hutchings, MA Durand, R Grieve, D Harrison, K Rowan, J Green, J Cairns, N Black British Medical Journal, 2009, 339:b4353 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=bd4a8551f72f4b43c9168541e7e5c1&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Innovative financing of health care<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e9eef283a3908429b1ce63d016f09a&strUrl=http://www.bmj.com/cgi/content/full/339/nov04_3/b4235> T Anderson British Medical Journal, 2009, 339:b4235 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=a8f305584f73e2a271d6b1285f57de&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Primary care visit duration and quality: does good care take longer?<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e573672b5451dae91f9ffc6c1f7de8&strUrl=http://archinte.ama-assn.org/cgi/content/full/169/20/1866?etoc> LM Chen, WR Farwell, AK Jha Archives of Internal Medicine, 2009, 169(20), pp1866-1872 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=86900bc91ffd97e8986e86d05fbcb1&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Means to an end: joint financing across health and social care: health national report<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=2fa6410f5fcadbe89f08afe4a4adb7&strUrl=http://www.audit-commission.gov.uk/SiteCollectionDocuments/AuditCommissionReports/NationalStudies/91029meanstoanendrep.pdf> Audit Commission October 2009 Are vaccination programmes delivered by lay health workers cost-effective? A systematic review<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=98cc18c02f80c294bbe38759c50313&strUrl=http://www.human-resources-health.com/content/pdf/1478-4491-7-81.pdf> A Corluka, DG Walker, S Lewin, C Glenton, IB Scheel Human Resources for Health, 2009, 7:81 Paying for quality and coordination: aligning provider payments with global goals<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=70d3462b925187ef1d117335236b65&strUrl=http://ajm.sagepub.com/cgi/content/abstract/1062860609341195v1> NI Goldfield, RL Fuller, RF Averill American Journal of Medical Quality, 2009, 24(6), pp480-488 This item is not available in full text. However, for November and December 2009, SAGE publishers are allowing free access to 40 of their journals, including this one. Click here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=76c56a92c087f102d253fb52cbb8a2&strUrl=http://online.sagepub.com/misc/freetrialhelp.dtl> to register. Alternatively, please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=05f8a4fe0028d6f074d539080020b3&strUrl=http://www.hlisd.org/>. Payment reform for safety net institutions - improving quality and outcomes<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=17dc28d7587a462727d7f0779c00de&strUrl=http://healthcarereform.nejm.org/?p=2247&query=TOC> CJ Wang, KN Conroy, B Zuckerman New England Journal of Medicine, 2009, 361(19) Innovative financing of health care<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=f5370381ba29550f5a591a020c9725&strUrl=http://www.bmj.com/cgi/content/full/339/nov04_3/b4235> T Anderson British Medical Journal, 2009, 339(4th November), b4235 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=b06b77dd517147694c8ff5724cf6cf&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Means to an end: joint financing across health and social care: health national report<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=665a9726ed0565ce62245ad353b3cd&strUrl=http://www.audit-commission.gov.uk/SiteCollectionDocuments/AuditCommissionReports/NationalStudies/meanstoanend291009repv2.pdf> Audit Commission October 2009 Increasing efficiency and enhancing value in health care: ways to achieve savings in operating costs per year<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=61363e543952ad60ff489113769a6b&strUrl=http://www.ihi.org/IHI/Results/WhitePapers/IncreasingEfficiencyEnhancingValueinHealthCareWhitePaper.htm> LA Martin, CW Neumann, J Mountford, M Bisognano, TW Nolan Institute for Healthcare Improvement, 2009 Freely available - registration required. [http://secure.sign-up.to/data/images/10964/Improvementalert.jpg]Improvement Improving the quality of mental health care<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=8cae62cac32c45ad86efce5306cecd&strUrl=http://intqhc.oxfordjournals.org/cgi/content/abstract/21/6/415?etoc> M Funk, C Lund, M Freeman, N Drew International Journal for Quality in Health Care, 2009, 21(6), pp415-420 This item is not available in full text. Please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=39a27edcab4bd29383cc4eeb4c5008&strUrl=http://www.hlisd.org/>. Greater equality and better health<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=fd82b208f8eeff4d6b961b8e18c741&strUrl=http://www.bmj.com/cgi/content/full/339/nov10_2/b4320> KE Pickett, RG Wilkinson British Medical Journal, 2009, 339:b4320 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=31c8a355af047aa8da204884983753&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. The development and pilot testing of a rapid assessment tool to improve local public health system capacity in Australia<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=87a564d561114133574bd8d36faf32&strUrl=http://www.biomedcentral.com/content/pdf/1471-2458-9-413.pdf> P Bagley, V Lin BMC Public Health, 2009, 9:413 Economic progress and health improvement<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=088b92c75382ac8ab7fec6fc8c58ca&strUrl=http://www.bmj.com/cgi/content/full/339/nov12_2/b4575> M Weale British Medical Journal, 2009, 339:b4575 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=194c5fb5db07798df17da93f211d04&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. The LSP (Local Strategic Partnerships) Improvement Tool<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=b90dc8f7acbba01161b97871ac6dad&strUrl=http://www.improvementnetwork.gov.uk/imp/core/page.do?pageId=1092208> The LSP Improvement Tool, is one of a series of products developed from the Audit Commission national study 'Working better together? Managing local strategic partnerships'. The tool is designed to help LSPs improve by providing a series of questions and responses around seven themes, and links to case studies and guidance materials. The questions in the tool follow a whole systems approach to performance improvement. Emergency Services Review: system resilience: a review of NHS emergency care performance during recent winters<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=9ba4e32cd568d20147470ab3e9858b&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_107333.pdf?utm_source=HQIP&utm_campaign=f5e1604c34-0911&utm_medium=email> J Beyer Office of the Strategic Health Authorities August 2009 Emergency Services Review: Intensive Support Diagnostic Toolkit: tools and user guide<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e2931eafb2310996b4b5ecbf2947c7&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_107334.pdf?utm_source=HQIP&utm_campaign=f5e1604c34-0911&utm_medium=email> Emergency Care Intensive Support Team Office of the Strategic Health Authorities August 2009 Emergency Services Review: good practice in delivering emergency care: a guide for local health communities<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=3e3dc26a509143ffcb26043c60c26d&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_107337.pdf?utm_source=HQIP&utm_campaign=f5e1604c34-0911&utm_medium=email> I Sturgess Office of the Strategic Health Authorities August 2009 Focus on: caesarean section <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=17f1f8d3372a6eecc7c63af5f4f9c9&strUrl=http://www.institute.nhs.uk/quality_and_value/high_volume_care/focus_on%3a_caesarean_section.html> The NHS Institute for Innovation and Improvement has launched a comprehensive new toolkit to assist maternity units in achieving low caesarean section rates while maintaining safe outcomes for mothers and babies. Improving quality in primary care<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=12a2903f9c5cca25295e9cd9f5dad7&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_107332.pdf> Department of Health 7th October 2009 Ensuring progress in primary care - What can health care reform realistically accomplish? <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=78020a1e6ad48762cef779955adf9f&strUrl=http://healthcarereform.nejm.org/?p=2203&query=TOC> DA Chokshi New England Journal of Medicine, 2009, 361(18) The NHS must engage its employees if it is to improve <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=0dc344f9b1395236262581d593047c&strUrl=http://www.publicservice.co.uk/feature_story.asp?id=13005> Cary Cooper, professor of organisational psychology and health at Lancaster University and Head of the Sunningdale Institute at the National School of Leadership, suggests that far from being soft issues, employee engagement and wellbeing are vital tools that can be used to secure improvements in performance. Rethinking lean service <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=256d490c31e45522a98da9123e1adf&strUrl=http://www.systemsthinking.co.uk/6-brendan-jul09.asp> J Seddon, B O'Donovan, K Zokaei 2009 Inventory in the United Kingdom Team climate and quality of care in primary health care: a review of studies using the Team Climate <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=b6ad1262521e895a98a31b589dd5d6&strUrl=http://www.biomedcentral.com/content/pdf/1756-0500-2-222.pdf> TT Goh, MP Eccles BMC Research Notes, 2009, 2:222 The British Dental Association Oral Health Inequalities Policy <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e8c7ce0e82cdb631f3d2e5cca389e4&strUrl=http://www.bda.org/Images/oral_health_inequalities_policy.pdf> British Dental Association October 2009 Healthy Child Programme: from 5-19 years old <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=c0c809a6df4bbe9e79e2728560a005&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_107568.pdf> Department of Health 27th October 2009 Toolkit for high quality neonatal services <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=db98dfce38d651a3baead4a8ff9abd&strUrl=http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_107845> Department of Health November 2009 Report of the standing commission on carers: carers at the heart of 21st century families and communities - work in progress<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=8db0f881347ecfd350fb85e7e3a28f&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/@[log in to unmask]> Department of Health October 2009 Chartered Quality Institute Knowledge Hub and Portal <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=9d45b12006217f0ff8bcd050554f12&strUrl=http://www.thecqi.org/Knowledge-Hub/Resources/Factsheets/> The Chartered Quality Institute Knowledge Hub which produces factsheets that provide an introductory overview of a range of topics in the field of quality, including continual improvement, and total quality management. The Body of Quality Knowledge is the CQI's knowledge portal and goes into greater detail on quality-related topics. The systems thinking review <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=bebe661ca0b421c6b66a94ab97e0fa&strUrl=http://www.thesystemsthinkingreview.co.uk/> This site has been developed by Vanguard and links to papers, tools, events, podcasts, and videos to inform about and support systems thinking in the public sector. 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Click here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=4755b234f315bdc58cd863f1e55302&strUrl=http://online.sagepub.com/misc/freetrialhelp.dtl> to register. Alternatively, please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=130c48f45b0676d130dea4ceaef05c&strUrl=http://www.hlisd.org/>. Implementation of the National Surgical Quality Improvement Program: critical steps to success for surgeons and hospitals <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=df17192cf3ec202c572ced43ab3524&strUrl=http://ajm.sagepub.com/cgi/content/abstract/24/6/474> V Velanovich, I Rubinfeld, JH Patton jr, J Ritz, J Jordan, S Dulchavsky American Journal of Medical Quality, 2009, 24(6), pp474-479 This item is not available in full text. However, for November and December 2009, SAGE publishers are allowing free access to 40 of their journals, including this one. 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Changing systems, changing minds: improving healthcare with IT<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=852dc2c80a86dd12bc569f1e3be751&strUrl=http://www.ihi.org/NR/rdonlyres/9E665237-7759-498B-80DD-BE4A909D27B0/0/RobsonHamnettChangingSystemsChangingMindsHealthIT_ACHENov09.pdf> B Robson Healthcare Executive, 2009, Nov/Dec, pp72-74 Engaging with Quality Initiative programme<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e95edd2b681690da72cbdcc6fa0866&strUrl=http://www.health.org.uk/current_work/demonstration_projects/ew_quality_videos.html> The Improvement Foundation's Engaging with Quality Initiative is made up of projects that are designed and delivered with the user/patient at heart. The five video stories show how service users can be involved in a quality improvement programme and the impact they care create. 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Emergency Services Review: a comparative review of international Ambulance Service best practice<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=053f111c661916e3c1012cca7202c0&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_107335.pdf?utm_source=HQIP&utm_campaign=f5e1604c34-0911&utm_medium=email> HSR department at SCHARR University of Sheffield, A Pickering, S Mason, J Turner, P Bradley, S Irving Office of the Strategic Health Authorities July 2009 Practitioner approaches to the integration of clinical decision support system technology in critical care<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=2be968326c44c3ebbda02e8d6337fd&strUrl=http://content.wkhealth.com/linkback/etoc/pt/abstract.00005110-200911000-00007.htm> S Weber, EA Crago, PR Sherwood, T Smith Journal of Nursing Administration, 2009, 39(11), pp465-469 This item is not available in full text. 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An intellectual capital perspective of human resource strategies and practices <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=f673454b6d11ae78d3a7a1e48eb627&strUrl=http://www.palgrave-journals.com/kmrp/journal/v7/n4/abs/kmrp200927a.html> E Kong, SB Thomson Knowledge Management Research and Practice, 2009, 7(4), pp356-364 This item is not available in full text. Please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=a275fb751323856ad1ae899da94520&strUrl=http://www.hlisd.org/>. [http://secure.sign-up.to/data/images/10964/Leadershipalert.jpg]Leadership for Innovation and Improvement Why read Peter Drucker?<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=252e88eb9461dd8f9908c17bd961d4&strUrl=http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=44752146&site=ehost-live> AM Kantrow Harvard Business Review, 2009, 87(11), pp72-82 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=9b72f46b2de119febab703a6b96be6&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. In a Nutshell: online course providing a deeper understanding of the sustainable communities agenda<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=5487ac53f79760e2801aa9b8c1e96d&strUrl=http://www.hcaacademy.co.uk/courses/nutshell> This course is being funded by the Home and Communities Academy and is open to UK residents only. Each online course consists of five facilitated workshops. Each workshop runs over two weeks with participants expected to logon for a minimum of six hours per workshop. The course will help participants to: * Develop a real understanding of the term 'sustainable community' * Explore the national and regional policy context and perspectives * Consider the roles, responsibilities and skills of the various organisations and individuals responsible for delivery. NHS Performance Ratings 2008/09<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=5c8c55d405eeb33708677894ac948d&strUrl=http://www.cqc.org.uk/_db/_documents/0809_NHS_ratings_overview_document_161009_200910164847.pdf> The Care Quality Commission has published the NHS Performance Ratings 2008/09. The NHS performance ratings process, also known as the 'annual health check', is how the performance of all NHS trusts in England is assessed. The statistics are broken down by Strategic Health Authority (SHA) area. Creating a winning organizational culture<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=92b16e652c0c40dfde4265e06213ba&strUrl=http://content.wkhealth.com/linkback/etoc/pt/abstract.00126450-200910000-00006.htm> RJ Campbell The Health Care Manager, 2009, 28(4), pp328-343 This item is not available in full text. Please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=315206e7339e5d29eb4a57c92b2193&strUrl=http://www.hlisd.org/>. Adjuncts or adversaries to shared decision-making? Applying the Integrative Model of behaviour to the role and design of decision support interventions in healthcare interactions<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=25d2337c8938795ec06d6bdce7ed8c&strUrl=http://www.implementationscience.com/content/pdf/1748-5908-4-73.pdf> DL Frosch, F Legare, M Fishbein, G Elwyn Implementation Science, 2009, 4:73 Talent for tough times: how to identify, attract and retain the talent you need<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e466ead27ec3e2c0413b8177a42627&strUrl=http://www.nhsemployers.org/Aboutus/Publications/Documents/Talent_for_tough_times-Briefing_65.PDF> NHS Employers, part of the NHS Confederation November 2009 The illusion of smart decision making: the past is not prologue<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e93a3fc2a81bd9a55a368fe18483f7&strUrl=http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&contentId=1822297> S Finkelstein, J Whitehead, A Campbell Journal of Business Strategy, 2009, 30(6), pp36-43 This item is not available in full text. Please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=fd65ca987399b33b1137a29cfd8511&strUrl=http://www.hlisd.org/>. Effects of leadership and span of control on nurses' job satisfaction and patient satisfaction<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=ef1a6a47fac7754b4b6452c0fcb718&strUrl=http://www.longwoods.com/product.php?productid=21154&cat=618&page=1> A Sanchez McCutcheon, D Doran, M Evans, L McGillis Hall, D Pringles Nursing Leadership, 2009, 22(3), pp48-67 This item is not available in full text. Please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=a7fb5f3c1997c1e938e1255a845769&strUrl=http://www.hlisd.org/>. Make better decisions <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=6a41176c4fa930e4c89affbfdbc77f&strUrl=http://hbr.harvardbusiness.org/2009/11/make-better-decisions/ar/1?cm_mmc=npv-_-HBR_UPDATE-_-2009-_-NOV> TH Davenport Harvard Business Review, November 2009 Deliberative processes: inventory of resources<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=690f0816f7c2d14cc656cc4e0a95ed&strUrl=http://www.ncchpp.ca/docs/DeliberativeInventory_EN_pdf.pdf> FP Gauvin National Collaborating Centre for Healthy Public Policy October 2009 Deliberative processes as tools for guiding and supporting policy making are a subject of growing interest. In the context of this inventory, "deliberation" is defined as the critical examination of an issue involving the weighing of reasons for and against a course of action. Implementing evidence-based health policy in Washington State<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=381eee6b8ac7e23dd6f1a61edbf70b&strUrl=http://healthcarereform.nejm.org/?p=2197&query=TOC> GM Franklin, BR Budenholzer New England Journal of Medicine, 2009, 361(18) Improving staff engagement: a practical toolkit <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=58d85396e138562093fe2d438ef893&strUrl=http://www.nhsemployers.org/Aboutus/Publications/Documents/Improving_staff_engagement-Briefing_68.PDF> NHS Employers November 2009 Leading the NHS workforce through to recovery <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=1c19f0f3620a1b54b68b2168a56a3f&strUrl=http://www.nhsemployers.org/Aboutus/Publications/Documents/Leading_the_NHS_workforce_through-Briefing_66.PDF> NHS Employers November 2009 (Net)working together: understanding the challenges primary care physicians face when learning to function in a network <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=873c6243ff53c1b12f918884b78432&strUrl=http://www.medsp.umontreal.ca/getos/pdf/infoen102009.pdf> University of Montreal Infoletter, 2009, October, 6(3) Making better decisions <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=529742f8b596c282fb7b0b605f1f9c&strUrl=http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=44752332&site=ehost-live> TH Davenport Harvard Business Review, 2009, 87(11), pp117-123 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=4ed4a867224c3acec3cf8a5b89b48a&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Community relations 2.0 <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=20375b7ff09444cac45f3e53801c90&strUrl=http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=44751765&site=ehost-live> GC Kane, RG Fichman, J Gallaugher, J Glaser Harvard Business Review, 2009, 87(11), pp45-50 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=38305875a08b3826ebd29887d96d89&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. [http://secure.sign-up.to/data/images/10964/Changealert.jpg]Management of Change What would Peter say?<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=3666c20d6c4929ccb583a008c578fe&strUrl=http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=44751783&site=ehost-live> RM Kanter Harvard Business Review, 2009, 87(11), pp64-70 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=173049ce59df76c8ec6a3b97bf2616&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Re-organisation of oesophago-gastric cancer care in England: progress and remaining challenges<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=834c8c505597f7dfbc162a8dd4aedb&strUrl=http://www.biomedcentral.com/content/pdf/1472-6963-9-204.pdf> TR Palser, DA Cromwell, RH Hardwick, SA Riley, K Greenaway, W Allum, JH van der Meulen BMC Health Services Research, 2009, 9:204 Care model transformation: a necessity, not an option<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=5e5bbbc175ae0881493da2c09f3b72&strUrl=http://content.wkhealth.com/linkback/etoc/pt/abstract.00005110-200911000-00001.htm> J Thomas, D Herrin Journal of Nursing Administration, 2009, 39(11), pp453-456 This item is not available in full text. Please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=d6b83a4608bfb184839a979c92b795&strUrl=http://www.hlisd.org/>. Orienting health care reform around universal access<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=0f3256cbc0639c9914b832e5631a92&strUrl=http://archinte.ama-assn.org/cgi/content/full/169/20/1830?etoc> FP Cerise, A Chokshi Archives of Internal Medicine, 2009, 169(20), pp1830-1832 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=957b224b5d428705b88fefbba7d3fa&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Visualising putting people first<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=24b652a75235942e6f88427918ec72&strUrl=http://www.dhcarenetworks.org.uk/News/NewsItem/?cid=6365> The Integrated Care Network has produced 3 short films, providing an introductory resource on the key components of "Putting People First", the government's concordat of transforming adult social care in England. * Transforming Adult Social Care * A Vision of Choice and Control * Leadership and Partnership Primary care and accountable care - two essential elements of delivery-system reform<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=44a283387b8fc1c347441132cdcb67&strUrl=http://healthcarereform.nejm.org/?p=2205&query=TOC> DR Rittenhouse, SM Shortell, ES Fisher New England Journal of Medicine, 2009, 361(18) Engaging communities in health-care change in Ontario: mission impossible?<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=8fa6fd40ee4c038adf34878203d0d3&strUrl=http://www.changefoundation.ca/docs/EngagementCommentary.pdf> The Change Foundation Autumn 2009 At your service: navigating the future market in health and social care<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=f7a5f43be50f033a4c2f93c0e44765&strUrl=http://www.demos.co.uk/files/At_your_service_-_web.pdf?1256725103> J Bartlett Demos, 2009 Transforming medical professionalism to fit changing health needs<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=12058f7af539185f0427a5267415ae&strUrl=http://www.biomedcentral.com/content/pdf/1741-7015-7-64.pdf> T Plochg, NS Klazinga, B Starfield BMC Medicine, 2009, 7:64 The politics of health reform<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=2241bad91b3da4fb26a3bf7eb6a2d1&strUrl=http://www.dh.gov.uk/en/News/Speeches/DH_107950> Speech by Andy Burnham MP, Secretary of State for Health at the Urban Institute, Washington DC 4th November 2009 Leading the field: foundation trusts and their approach to the sustainability agenda<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=5f65caebccb0fdc59ec1fec75d85c8&strUrl=http://www.nhsconfed.org/Publications/Documents/FTN_FINAL_Leading_the_field.pdf> The Foundation Trust Network hosted by The NHS Confederation 29th September 2009 [http://secure.sign-up.to/data/images/10964/Experiencealert.jpg]Patient Experience Do specialized centers and specialists produce better outcomes for patients with chronic diseases than primary care generalists? A systematic review<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=f8d5f41166ece3a3e74d818c1923b8&strUrl=http://intqhc.oxfordjournals.org/cgi/content/abstract/21/6/387?etoc> PN Post, J Wittenberg, JS Burgers International Journal for Quality in Health Care, 2009, 21(6), pp387-396 This item is not available in full text. Please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=c224fbec62d4208bbd71857d0b27ea&strUrl=http://www.hlisd.org/>. The NHS Constitution: A consultation on new patient rights<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=26b2780f7b57f0dbe84a2be7312062&strUrl=http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_108035.pdf> Department of Health November 2009 The human factor: how transforming healthcare to involve the public can save money and save lives<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=6a039911a834969b8b2d9500ef9dee&strUrl=http://www.nesta.org.uk/assets/Uploads/pdf/Research-Report/The-Human-Factor.pdf> L Bunt, M Harris NESTA November 2009 Patient-centered care and preference-sensitive decision making <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=9027a320fefb9b5efbded2dbb029bf&strUrl=http://jama.ama-assn.org/cgi/content/full/302/16/1805?etoc> CC Keirns, S Dorr Goold Journal of the American Medical Association, 2009, 302(16), pp1805-1806 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=49b1c1467e61fbd643edc501a621c7&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Do patient surveys work? The influence of a national survey programme on local quality-improvement initiatives <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=2feaa416539a4b6520ea9c1187099f&strUrl=http://qshc.bmj.com/content/17/6/437.full> R Reeves, I Seccombe Quality and Safety in Health Care, 2008, 17(6), pp437-441 Choice at the point of referral: early results of a patient survey <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=46d4c0c034cfb20ac45dab81b72c43&strUrl=http://www.kingsfund.org.uk/document.rm?id=8467> R Robertson, A Dixon The King's Fund November 2009 Patient satisfaction and physician productivity: complementary or mutually exclusive? <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=f62e5bb746c495d450c1cf1792720c&strUrl=http://ajm.sagepub.com/cgi/content/abstract/24/6/498> GC Wood, R Spahr, J Gerdes, ZS Daar, R Hutchison, WF Stewart American Journal of Medical Quality, 2009, 24(6), pp498-504 This item is not available in full text. However, for November and December 2009, SAGE publishers are allowing free access to 40 of their journals, including this one. Click here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=c084b107bd4a81498614bc2c3232c4&strUrl=http://online.sagepub.com/misc/freetrialhelp.dtl> to register. Alternatively, please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=aed1f1cc2b152a834b89817b9582d5&strUrl=http://www.hlisd.org/>. [http://secure.sign-up.to/data/images/10964/Safetyalert.jpg]Patient Safety Patient safety: care quality commission, monitor, and Professor Sir Ian Kennedy' responses to the Committee's Sixth Report of Session2008-2009<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=4a566e0e2ceb880afe41728955fd68&strUrl=http://www.publications.parliament.uk/pa/cm200809/cmselect/cmhealth/1019/1019.pdf> House of Commons Health Committee 15th October 2009 Diagnostic error in medicine: analysis of 583 physician-reported errors<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=7bdd5513d398c45d510cf3f34a362e&strUrl=http://archinte.ama-assn.org/cgi/content/full/169/20/1881?etoc> GD Schiff, O Hasan, S Kim, R Abrams, K Cosby, BL Lambert, AS Elstein, S Hasler, ML Kabongo, N Krosnjar, R Odwazny, MF Wisniewski, RA McNutt Archives of Internal Medicine, 2009, 169(20), pp1881-1887 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=1bff050e036bbfb771760d634c386f&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Disclosure of hospital adverse events and its association with patents' ratings of the quality of care<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e1ef9cbb56a4cfcd0974c59a412ad1&strUrl=http://archinte.ama-assn.org/cgi/content/full/169/20/1888?etoc> L Lopez, JS Weissman, EC Schneider, SN Weingart, AP Cohen, AM Epstein Archives of Internal Medicine, 2009, 169(20), pp1888-1894 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=7c759a2f544d2c437c9e05f1119af7&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. The 'How to' Guide for Reducing harm from falls <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=107cd9d8dde450a38dea44a58fa4c5&strUrl=http://www.patientsafetyfirst.nhs.uk/ashx/Asset.ashx?path=/Intervention-support/FALLSHow-to%20Guide%20v4.pdf> Patient Safety First September 2009 Adverse events in randomized trials: neglected, restricted, distorted, and silenced <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=e014d7f334a76a08e781121961f852&strUrl=http://archinte.ama-assn.org/cgi/content/full/169/19/1737?etoc> JPA Ioannidis Archives of Internal Medicine, 2009, 169(19), pp1737-1739 NHS Athens passwords may be required to access this resource, and can be obtained by registering here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=5e29055416e1c511a60bd614b434e5&strUrl=https://register.athensams.net/nhs/nhseng/>. Choose the Athens login option. Applying Toyota Production System principles to a psychiatric hospital: making transfers safer and more timely<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=d1956bb0f904b2d9513ad1b7c64665&strUrl=http://www.ingentaconnect.com/content/jcaho/jcjqs/2009/00000035/00000009/art00001> JQ Young, RM Wachter Joint Commission Journal on Quality & Patient Safety, 2009, 35(9), pp439-448 This item is not available in full text. Please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=741d44e6af351e70ba1db8b9cadb46&strUrl=http://www.hlisd.org/>. Ten years after to err is human <http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=f5ca77d7f65bc2fed62c193f47ebce&strUrl=http://ajm.sagepub.com/cgi/reprint/24/6/525> CM Clancy American Journal of Medical Quality, 2009, 24(6), pp525-528 This item is not available in full text. However, for November and December 2009, SAGE publishers are allowing free access to 40 of their journals, including this one. Click here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=15bf0052798ce0af300fd692551b86&strUrl=http://online.sagepub.com/misc/freetrialhelp.dtl> to register. Alternatively, please contact your local health library service<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=012f399657cdf75cb06b156426e084&strUrl=http://www.hlisd.org/>. Nothing but the truth? A discussion paper<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=f15f1873c741f4a2b3ad03c6bea304&strUrl=http://www.audit-commission.gov.uk/SiteCollectionDocuments/Downloads/91105nothingbuthetruth.pdf> Audit Commission November 2009 This paper sets out important issues as the basis for discussion on how to ensure data about local public services is fit for purpose. The patient safety imperative for health care reform: building safe, effective health care<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=198842e9ded48d704cda2dc697539b&strUrl=http://www.ihi.org/NR/rdonlyres/0C18B956-A122-445E-8974-0B7D4B1A06A2/0/LucianLeapeInstituteNPSFReform_BuildingSafeEffectiveHealthCare10909.pdf> Lucian Leape Institute at the National Patient Safety Foundation 13th October 2009 Online Patient Safety Resources<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=518aef131748ce1f0c63f7ffb3b18a&strUrl=http://www.npsf.org/rc/mp/opsr/> The National Patient Safety Foundation in the USA, has created a collection of online patient safety resources, including tips for preventing medical errors and improving health care quality. Patient Satisfaction: Focusing on 'Excellent'<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=976d89c9f48b647dffec7ceb47c5c6&strUrl=http://www.entrepreneur.com/tradejournals/article/197664736_1.html> K Otani, B Waterman, KM Faulkner, S Boslaugh, TE Burroughs, W Claiborne Dunagan Journal of Healthcare Management, 2009, 54(2) Article of the Month - read a review written by the Learning Team at the NHS Institute for Innovation and Improvement here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=7e66c78d6d911cd3e352613cd6a969&strUrl=http://www.institute.nhs.uk/nhs_alert/article_of_the_month/november_2009_article_of_the_month.html>. [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] NEWS [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] Expert on Call A recording of the latest Expert on Call on Social Movement Thinking is available here<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=da954a8f69e50ca59cb58bf32082df&strUrl=https://nhs.webex.com/nhs/lsr.php?AT=pb&SP=EC&rID=6895982&rKey=6F7A4E3B14CFDB44>. [http://im.sut10.co.uk/bc/cleanelegance/gold/goldcleanelegance_gold_r18_c8.jpg] Article of the Month This is a new feature, and this month the NHS Institute for Innovation and Improvement Learning Team has selected and critiqued Patient satisfaction: focusing on 'excellent'<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=8f02e9e5e28912917b1d2fe097ce25&strUrl=http://www.institute.nhs.uk/nhs_alert/article_of_the_month/november_2009_article_of_the_month.html>. [http://im.sut10.co.uk/bc/cleanelegance/gold/goldcleanelegance_gold_r18_c8.jpg] Guest Editorial Dr Robert Varnam has written the latest Guest Editorial on Safety in primary care<http://sut1.co.uk/clickthrough.php?iD=5&iItem=78463&iLink=24409128&strUnique_ID=7122ecefb70dd92b95eb10ae3659f0&strUrl=http://www.institute.nhs.uk/nhs_alert/guest_editorials/november_2009_guest_editorial.html>, to tie-in with his forthcoming Expert on Call on the 17th December 2009. [http://im.sut10.co.uk/bc/cleanelegance/gold/goldcleanelegance_gold_r18_c8.jpg] [http://im.sut10.co.uk/bc/cleanelegance/gold/goldcleanelegance_gold_r30_c6.gif]<http://sut1.co.uk/l/u.x?c=10964&ct=78463&si=24409128&u=david.stewart> [http://im.sut10.co.uk/bc/cleanelegance/gold/goldcleanelegance_gold_r30_c8.gif]<http://sut1.co.uk/l/sendtofriendform.php?ct=78463&u=david.stewart&iCid=10964&si=24409128> [http://im.sut10.co.uk/bc/cleanelegance/gold/goldcleanelegance_gold_r30_c10.gif] [http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif][http://im.sut10.co.uk/bc/cleanelegance/gold/spacer.gif] To forward this email to a friend click here<http://sut1.co.uk/l/sendtofriendform.php?si=24409128&u=david.stewart&ct=78463&iCid=10964> This email has been sent to you by NHS Institute for Innovation and Improvement NHS Institute for Innovation and Improvement Coventry House University of Warwick campus Coventry To edit your details/unsubscribe click here<http://sut1.co.uk/l/u.x?c=10964&ct=78463&si=24409128&u=david.stewart> [http://sut1.co.uk/spacer.php?iD=5&iV=24409128&iT=78463&iC=10964&bI=0]<http://sut1.co.uk/l/front.php> Sign-Up.to<http://sut1.co.uk/l/front.php> : Right Person. 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