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Dear All
Apologies if I am going off at a tangent as I am not
familiar with the system that BT provided…...
I have recently been introduced to a service provided by a
company called Telecare Technology www.telecaretechnology.com They
provide a proactive chargeable service which contacts individuals up to 3 times
a day (for standard checking) or up to 6 times a day (for pill reminders).
The person indicates that they are alright / have
received the message by pressing any button on a standard telephone. If the
call is not answered then it will generate a response to up to 6 locations (3
SMS and 3 Email). These reminders will be received by known individuals who
have worked out a response protocol between them - there is no link to a call
centre or health and care professionals. As I understand it, they are also
introducing a panic button facility which will enable people to actively call
for help from a standard telephone. The telephone numbers are programmed
through a web based interface and can be set up instantaneously.
Kind Regards
From: A discussion
list for Assistive Technology professionals. [mailto:[log in to unmask]] On Behalf Of Taylor, Barry
Sent: 08 December 2009 12:06
To: [log in to unmask]
Subject: Re: calling for help by
phone
John
IMHO we are all missing out here. I've come
across several people who were disenchanted with the "call centre
based" system, not necessarily because the call centre has done anything
that could be criticised.
·
People who "don't want to bother" a
call centre, when a neighbour round the corner could help them out of their
problem.
·
People who don't want the call centre to
"play it safe", call out the ambulance & spend a night in A&E
(& risk admission), when a local carer might be able to rescue the
situation.
·
People who have discovered that the emergency
services can't cope with what is sometimes a major inconvenience rather than an
emergency.
·
People who don't want to be tied in to paying a
rental to an organisation. The standalone phones help here.
I accept that some of these issues could be resolved
by better configuration of the details held by the call centre, but there are
many people who would rather not get caught up with us health & care professionals
if they can help it!
Barry
Barry Taylor, Clinical Scientist
Medical Physics Service
Tulley
****Please note new phone numbers from May 2009:
Tel: 01482 608971, Fax: 01482 608951
Internal extension HRI 608971
Web page http://www.hey.nhs.uk & click on A to Z
of Departments & then Rehabilitation Engineering
-----Original
Message-----
From: A discussion list for Assistive Technology professionals.
[mailto:[log in to unmask]] On Behalf Of John Hennock
Sent: 08 December 2009 11:44
To: [log in to unmask]
Subject: Re: calling for help by phone
Barry
There is a difference between the design capability of
the equipment and the
business model used for putting the equipment into the
market place, which
in the
major suppliers in the
market currently involves professional intermediaries,
who wrap the product
into a service; hence there is very little public
discussion about the
existence of the community mode facility within the
products. BT was unusual in that it tried to enter the
to consumer product and, as a result, made
considerable play of the
product's ability to operate in community mode.
Regards
John
-----Original Message-----
From: A discussion list for Assistive Technology
professionals.
[mailto:[log in to unmask]] On Behalf Of Taylor,
Barry
Sent: 08 December 2009 11:12
Subject: Re: calling for help by phone
John
Thanks for this. It seems to be an option that
is not often offered.
Barry
Barry Taylor, Clinical Scientist
Medical Physics Service
Tulley
2JZ
****Please note new phone numbers from May 2009:
Tel: 01482 608971, Fax: 01482 608951
Internal extension HRI 608971
Web page http://www.hey.nhs.uk & click on A to Z
of Departments & then
Rehabilitation Engineering
-----Original Message-----
From: A discussion list for Assistive Technology
professionals.
[mailto:[log in to unmask]] On Behalf Of John
Hennock
Sent: 05 December 2009 12:18
Subject: Re: calling for help by phone
Barry
The facility that you are talking about is sometimes
referred to as
"community mode". It is my understanding
that the telecare alarm units from
all of the major brands distributed in the
This means that you should be able to purchase a
standard product from
Tunstall, Chubb, Cirrus (the Caretech unit), Possum
(the Neat unit) or
Tynetec. Your choice is only determined by the number
of different friends
you wish the user to be able to ring before or instead
of calling the call
centre, the other functionality that you wish to have
within the unit, price
and aesthetics.
I hope this helps.
John Hennock
Director, HPS Consulting Ltd - Management and
technical consultants
Specialists in the application of technology to
housing and care
Tel +44 (0)121 314 8066
Fax +44 (0)870 762 7696
Web: www.hpsconsulting.com
-----Original Message-----
From: A discussion list for Assistive Technology
professionals.
[mailto:[log in to unmask]] On Behalf Of Taylor,
Barry
Sent: 01 December 2009 10:23
Subject: calling for help by phone
Dear all
Has anyone come across a phone which has the
"DIY" help call facilities that
the obsolete BT Intouch phone had? It's the
facility where the phone will
ring a preselected number in emergency & will go
down a list of help numbers
looking for a response.
I know the Possum Sero does it, but I'm looking for
one that doesn't have
the expense of remote control facilities.
I've seen telecare fact sheets which say that some
systems can be set up to
ring selected friends before going to the call centre,
but they don't say
which ones.
Barry
Barry Taylor, Clinical Scientist
Medical Physics Service
Tulley
HU3
2JZ
****Please note new phone numbers from May 2009:
Tel: 01482 608971, Fax: 01482 608951
Internal extension HRI 608971
Web page http://www.hey.nhs.uk & click on A to Z
of Departments & then
Rehabilitation Engineering
http://www.hey.nhs.uk
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