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John
IMHO we are all missing out here. I've come across several people who were disenchanted with the "call centre based" system, not necessarily because the call centre has done anything that could be criticised.
· People who "don't want to bother" a call centre, when a neighbour round the corner could help them out of their problem.
· People who don't want the call centre to "play it safe", call out the ambulance & spend a night in A&E (& risk admission), when a local carer might be able to rescue the situation.
· People who have discovered that the emergency services can't cope with what is sometimes a major inconvenience rather than an emergency.
· People who don't want to be tied in to paying a rental to an organisation. The standalone phones help here.
I accept that some of these issues could be resolved by better configuration of the details held by the call centre, but there are many people who would rather not get caught up with us health & care professionals if they can help it!
Barry
Barry Taylor, Clinical Scientist
Medical Physics Service
Tulley Medical Physics Building, Hull Royal Infirmary
Anlaby Road, Hull HU3 2JZ
****Please note new phone numbers from May 2009:
Tel: 01482 608971, Fax: 01482 608951
Internal extension HRI 608971
Web page http://www.hey.nhs.uk & click on A to Z of Departments & then Rehabilitation Engineering
-----Original Message-----
From: A discussion list for Assistive Technology professionals.
[mailto:[log in to unmask]] On Behalf Of John Hennock
Sent: 08 December 2009 11:44
To: [log in to unmask]
Subject: Re: calling for help by phone
Barry
There is a difference between the design capability of the equipment and the
business model used for putting the equipment into the market place, which
in the UK generally involves a service provider and a call centre. The
major suppliers in the UK market have all recognised that the route to
market currently involves professional intermediaries, who wrap the product
into a service; hence there is very little public discussion about the
existence of the community mode facility within the UK marketing of
products. BT was unusual in that it tried to enter the UK market as a direct
to consumer product and, as a result, made considerable play of the
product's ability to operate in community mode.
Regards
John
-----Original Message-----
From: A discussion list for Assistive Technology professionals.
[mailto:[log in to unmask]] On Behalf Of Taylor, Barry
Sent: 08 December 2009 11:12
Subject: Re: calling for help by phone
John
Thanks for this. It seems to be an option that is not often offered.
Barry
Barry Taylor, Clinical Scientist
Medical Physics Service
Tulley Medical Physics Building, Hull Royal Infirmary Anlaby Road, Hull HU3
2JZ
****Please note new phone numbers from May 2009:
Tel: 01482 608971, Fax: 01482 608951
Internal extension HRI 608971
Web page http://www.hey.nhs.uk & click on A to Z of Departments & then
Rehabilitation Engineering
-----Original Message-----
From: A discussion list for Assistive Technology professionals.
[mailto:[log in to unmask]] On Behalf Of John Hennock
Sent: 05 December 2009 12:18
Subject: Re: calling for help by phone
Barry
The facility that you are talking about is sometimes referred to as
"community mode". It is my understanding that the telecare alarm units from
all of the major brands distributed in the UK will provide this facility.
This means that you should be able to purchase a standard product from
Tunstall, Chubb, Cirrus (the Caretech unit), Possum (the Neat unit) or
Tynetec. Your choice is only determined by the number of different friends
you wish the user to be able to ring before or instead of calling the call
centre, the other functionality that you wish to have within the unit, price
and aesthetics.
I hope this helps.
John Hennock
Director, HPS Consulting Ltd - Management and technical consultants
Specialists in the application of technology to housing and care
Tel +44 (0)121 314 8066
Fax +44 (0)870 762 7696
Web: www.hpsconsulting.com
-----Original Message-----
From: A discussion list for Assistive Technology professionals.
[mailto:[log in to unmask]] On Behalf Of Taylor, Barry
Sent: 01 December 2009 10:23
Subject: calling for help by phone
Dear all
Has anyone come across a phone which has the "DIY" help call facilities that
the obsolete BT Intouch phone had? It's the facility where the phone will
ring a preselected number in emergency & will go down a list of help numbers
looking for a response.
I know the Possum Sero does it, but I'm looking for one that doesn't have
the expense of remote control facilities.
I've seen telecare fact sheets which say that some systems can be set up to
ring selected friends before going to the call centre, but they don't say
which ones.
Barry
Barry Taylor, Clinical Scientist
Medical Physics Service
Tulley Medical Physics Building, Hull Royal Infirmary Anlaby Road, Hull
HU3
2JZ
****Please note new phone numbers from May 2009:
Tel: 01482 608971, Fax: 01482 608951
Internal extension HRI 608971
Web page http://www.hey.nhs.uk & click on A to Z of Departments & then
Rehabilitation Engineering
Hull and East Yorkshire Hospitals NHS Trust We Care - Visit us at:
http://www.hey.nhs.uk
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