Thanks! . This entire discussion got me to thinking about how past practices can be re-purposed for new technology. Years ago when I entered the profession, there was a feature of records management known as correspondence management (ICRM Part 2 exam Records Creation and Use contains questions about this). Correspondence back then was handled by a secretary/administrative assistant. Each piece of correspondence followed a organizational standard. I worked for one employer that did have such a standard, and woe betide anyone who didn't follow it. Even cable traffic (remember cables?) followed a prescribe standard.
My point is that we have tools at hand that can be used, we've just forgotten that they are in our toolbox.
http://www.businessdictionary.com/definition/correspondence-management.html
here is what one US government agency has issued;
http://www.usaid.gov/policy/ads/500/503.pdfPeter Kurilecz CRM
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