Hi John, Actually using this phrase here is so philosophical. Nice one! Peter Jones Lancashire UK -- http://hodges-model.blogspot.com/ Hodges Health Career - Care Domains - Model http://www.p-jones.demon.co.uk/ h2cm: help 2C more - help 2 listen - help 2 care http://twitter.com/h2cm ________________________________ From: John Davies <[log in to unmask]> To: [log in to unmask] Sent: Thu, 5 November, 2009 10:13:14 Subject: Re: What does good records management look like? RE: What does good records management look like? The sound of one hand clapping. John Davies Senior Consultant TFPL Ltd 07811 125769 -----Original Message----- From: The UK Records Management mailing list on behalf of Donald Henderson Sent: Thu 05/11/2009 09:19 To: [log in to unmask] Subject: Re: What does good records management look like? Keeping it as non-technical as possible, good RM satisfies the "temp test". In other words, if you describe the filing system to a temp, can they find a given piece of information in a reasonable time. If they can, your systems are good. Donald Henderson Information Compliance Manager Perth & Kinross Council -----Original Message----- From: The UK Records Management mailing list [mailto:[log in to unmask]] On Behalf Of Lawrence Serewicz Sent: 04 November 2009 15:39 To: [log in to unmask] Subject: What does good records management look like? Dear All, I have been away from the list for some time, (Jan 2008) but I thought I would jump back in as my role has changed. This may be a Friday question, but what does good or successful records management look like? I know we can describe bad records management, from the total absence of RM structures and process to simply not being able to locate and extract records. What, though, is the opposite? How do we know when we have good records management? Is this a metaphysical state where the overall culture of an organisation is able to deal with requests for information well and able to support the performance management framework? I know there are arguments for "business cases" but to my mind that simply reduces RM to an economic question. I realize that compliance with ISO 15489 can be considered "good records managment" but is it simply compliance or something more? When we talk about good RM or successful RM, what is it? Perhaps the deeper question is what is the relationship between RM and the day to day work of most staff? In one sense, RM as a cultural phenomenon, rather than a "business case", is one where all staff recognise their role and responsibility towards information they create, handle, and store as well as the records that may be created as a result. Good RM would then be part of a good corporate culture whereby people are operating with a wider awareness of their RM/DPA/FOI/EIR roles and responsibilities as fits their post. RM is seen as something they do as part of their own work rather than somethign that is done to them or by someone else on their behalf. However, if this is the case (very much open to debate and discussion) then RM needs to fit more into the corporate culture perhaps through the performance management framework rather than for what many may perceive as a specialism hidden away within or around FOI/DPA (access to information) or archives. I am not suggesting Performance Indicators for RM as such, which creates its own problems, but understanding how it fits within the wider corporate culture and the day to day lives of most staff. The above is a gross simplification designed to develop debate. My concern is that the more RM is seen as a technical specialism done by someone rather than seen as part of everyone's existence [not that everyone is an RM but rather they have to be aware of RM] then the hard it will to make the "business case" or the cultural case. My apologies if this has been discussed in the archives. I scanned them but could not find this type of discussion. I would be grateful for your views on this topic. Best, Lawrence For any technical queries re JISC please email [log in to unmask] For any content based queries, please email [log in to unmask] Securing the future... - Improving services - Enhancing quality of life - Making best use of public resources. The information in this email is solely for the intended recipients. If you are not an intended recipient, you must not disclose, copy, or distribute its contents or use them in any way: please advise the sender immediately and delete this email. 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