 |
 |
When you phone a client for further information from
a Pre employment questionnaire do you have a protocol for:
1) If the answerphone message does not identify name and
number?
2) if a (?) relative answers and
asked why you are calling?
3) do you leave
your name and number only, or do you leave your department details?
The reason this has come up again, is due to a complaint from a client who did not want their spouse to know they were changing jobs, and was mortified to have a message from occupational health on her answerphone.
Previously, we have had issues relating to staff leaving messages about the information they actually wanted - this practice has now been stopped.
I would be interested to hear views and other practices undertaken.
Many thanks,
Tracy Huguenel, RGN,
SCPHN (OH)
Deputy Head of Occupational Health
F Block Nurses Campus
Basildon and Thurrock
University Hospitals NHS Foundation Trust
Nethermayne
Basildon
SS16 5NP
0845 155 3111 Ext 3982 /
3591
Fax
01268 534127
============================================================================ This email has been processed by the Basildon and Thurrock University Hospitals NHS Foundation Trust email gateway. Any executable files or known viruses have been removed. If this message has been sent to you in error please securely discard the email, notify the sender and do not open any attachments or act on the contents. This email may be subject to the Data Protection Act 1998, the Freedom of Information Act 2000 and other relevant acts and regulations. Unless the contents are clinically confidential or otherwise exempt they may be subject to disclosure. We do not accept or send emails larger than 10MB. For more information contact the IT Department, Basildon and Thurrock University Hospitals NHS Foundation Trust on +44 1268 82 19 19 ============================================================================******************************** Please remove this footer before replying.
OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html
CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH
OCCUPATIONAL HEALTH NURSING EDUCATION http://www.aohne.org.uk
********************************ATTENTION*******************************
Confidentiality:
This email and any documents transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the sender immediately and
destroy it without further action. Any dissemination, distribution or copying of
this message or any files transmitted with it by an unauthorised recipient is
strictly prohibited.
OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html
CONFERENCES AND STUDY DAYS: http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH
OCCUPATIONAL HEALTH NURSING EDUCATION http://www.aohne.org.uk