Dear Caroline,

 

We deliver a suite of training to various staff groups across the University. The following ‘Values Training’ is delivered to our front line staff in Estates and Residential & Commercial Services (mainly kitchen staff, porters, cleaners, the handy gang ….). we’ve delivered this 90 minute session to over 80 staff and so far the feedback has been positive.  

 

The aims of this session is to ensure participants understand key terms like diversity and values as well as understand the concept of harassment, bullying and the appropriate use of language in the workplace.

 

If you want to discuss the content of the scenarios and exercises in further detail, please do contact me offline

 

I hope it helps.

Best

Maria

 

Maria Pervaiz

Equality and Diversity Manager

The Equality Service

Social Sciences Building

University of Leeds

Leeds LS2 9JT

 

Telephone 0113 343 7546 (calls via RNID Typetalk are welcome)

Textphone 0113 343 2616

Fax 0113 343 3944

 

website: www.equality.leeds.ac.uk

 

 

-----Original Message-----
From: HE Administrators equal opportunities list [mailto:[log in to unmask]] On Behalf Of Caroline Old
Sent: 11 November 2009 15:54
To: [log in to unmask]
Subject: Re: Customer Service Diversity Awareness Training

 

Dear All,

 

I am going to be leading a 30 minute session on equality and diversity

awareness for our Customer Service NVQ in a couple of weeks. Does anyone

have any training material or handouts that they would be happy to share?

I have stuff on customer service and disability but not anything more

generic.

 

Anything would be greatly appreciated,

 

thanks

 

Caroline

 

 

Caroline Old

Equalities Officer

Human Resources

Southampton Solent University

East Park Terrace

Southampton

SO14 0YN

Tel: 02380 319631

E-mail: [log in to unmask]

 

Please note that my usual office hours are 08:15-17:15 Monday- Thursday.