Dear Caroline, We deliver a suite of training to various staff groups across the University. The following 'Values Training' is delivered to our front line staff in Estates and Residential & Commercial Services (mainly kitchen staff, porters, cleaners, the handy gang ....). we've delivered this 90 minute session to over 80 staff and so far the feedback has been positive. The aims of this session is to ensure participants understand key terms like diversity and values as well as understand the concept of harassment, bullying and the appropriate use of language in the workplace. If you want to discuss the content of the scenarios and exercises in further detail, please do contact me offline I hope it helps. Best Maria Maria Pervaiz Equality and Diversity Manager The Equality Service Social Sciences Building University of Leeds Leeds LS2 9JT Telephone 0113 343 7546 (calls via RNID Typetalk are welcome) Textphone 0113 343 2616 Fax 0113 343 3944 website: www.equality.leeds.ac.uk -----Original Message----- From: HE Administrators equal opportunities list [mailto:[log in to unmask]] On Behalf Of Caroline Old Sent: 11 November 2009 15:54 To: [log in to unmask] Subject: Re: Customer Service Diversity Awareness Training Dear All, I am going to be leading a 30 minute session on equality and diversity awareness for our Customer Service NVQ in a couple of weeks. Does anyone have any training material or handouts that they would be happy to share? I have stuff on customer service and disability but not anything more generic. Anything would be greatly appreciated, thanks Caroline Caroline Old Equalities Officer Human Resources Southampton Solent University East Park Terrace Southampton SO14 0YN Tel: 02380 319631 E-mail: [log in to unmask] Please note that my usual office hours are 08:15-17:15 Monday- Thursday.