The reason "existing library users can’t join the scheme" is because we wanted to specifically try and attract non library users - I have outlined some facts below about the service below.

The aim of the service is to encourage non traditional library users to become library users. The target audience is adults 25-45 not currently using library services with internet access living in Newport. The Book Express service is a virtual library service; customers will use LION to reserve a book, the item will be posted to the customer’s home address with a return pre paid envelope. It will not be possible to renew these items. Each Book Express customer may reserve up to 50 items a year

Operationally the service is managed by a virtual services library assistant within the libraries ICT team

The scheme has been running for just over 2 years take up is slow but steady. Initially we were meeting the target audience but increasingly the interest is coming from older people.

We have added value to the service by asking clients to register their favourite authors and subject interest and we send recommended titles based on these preferences.

We have had people start with the Book Express service and then move on to full library use.

The scope of the service is described in full on the library website. Access to the service is managed through the library online service, LION. Interested parties register online as a Book Express customer.

Using the regular reservation function on LION customers will select the Book Express option from the drop down list when the customer is asked to choose a collection site for the item reserved. If it is not possible for an item to be supplied the client will be notified by email. The Inter Library Loan service is not be offered for these items

A note advising clients on the return process is included in the parcel along with a return pre paid envelope.

We also send an email a week before the return date to remind people to return their item

Overdues will be generated in the usual way including how to make a payment by cheque.

Clients with fines owing will not be able to receive further items until the fines are paid.

This is a potentially exciting development, but does anyone know why existing library users can’t join the scheme? You apparently have to “live in Newport and not already borrowing from any Newport Library.”

Sarah

Sarah Wilkie
Constituency Manager LAIS
Lifelong Learning UK

Mob: 07725 203 221
[log in to unmask]

From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Pritchard, Catherine
Sent: 26 September 2009 09:06
To: [log in to unmask]
Subject: Re: Books by post

http://www.opac.newport.gov.uk/opac/book_express1.htm

Catherine Pritchard

Team Librarian

Adult and Consumer Wellbeing

Telford Library

St Quentin Gate

Town Centre

Telford

TF3 4JG

01952 382915

www.telford.gov.uk

From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Moger, David
Sent: 25 September 2009 12:13
To: [log in to unmask]
Subject: Books by post

This topic seems to have last been raised in June 2006, and I’m interested if anyone has since started a postal scheme for library loans. i.e. sending out requested books, DVDs, etc by post to readers on payment of a higher reservation charge.

The Archive has a thread in 2006 where Newham reported a scheme but this was dropped after no take up. There is also mention of an earlier thread which I could not find.

With the credit crunch it’s possibly not the best time to plan such a scheme, and the beginnings of ebook loans from public libraries may knock this on the head anyway. However I’d be interested to know if any schemes are running, if any have been tried and folded in the past 3 years and generally what the likelihood is of them happening in the future.

I will of course provide a summary of responses for the list.

Many thanks.

David Moger

Stock Manager

Wiltshire Council

Libraries, Heritage and Arts

Stock Unit

Bythesea Road

Trowbridge BA14 8BS

Tel: 01225 713716

Email: [log in to unmask]

Website: Wiltshire.gov.uk

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