Hi,

 

SwetsWise have now identified a ‘bug’ affecting their counting software, hence the discrepancies. At least one other institution was experiencing a similar problem so worth contacting [log in to unmask] if you are concerned about your reports.

 

Thanks for the advice/comments in the interim both on and off list.

 

Regards,

 

Andrew

 

 

 

Hi,

 

We are finding that running our Swetswise COUNTER Journal Report 3 (Summary per Publication) at the end of each month sees marked discrepancies between totals given for previous months. In other words monthly totals are not static (the whole point surely), but seem to be updated and change month on month.

 

Over the course of a year this discrepancy is quite marked so it almost seems I’d be better off running one report in December and using these figures. Has anyone else experienced this problem? I have queried with SwetsWise but so far without success.   

 

Thanks,

 

Andrew

 

Andrew Welshman
Library Systems & Electronic Resources Manager,
Information Services,
Institute of Education,
20 Bedford Way,
London
WC1H 0AL

Tel: +44-(0)20-7612 6490
Fax: +44-(0)20-7612 6093
mailto:[log in to unmask]

www.ioe.ac.uk/is

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