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Hi Sarah, We just recently discovered that Palgrave recorded our subscription to one of their publications online against another account in their system. I am assuming that this other client would subsequently get our subscription included in their usage stats. This has been rectified now but it took a while to get diagnosed. The subscriptions was done through EBSCO and I am not sure what went wrong but I thought I'll share this particular scenario with you as one way to interpret incorrect usage report coverage. Cheers, Renata Dyer Systems Librarian Information Services - Treasury Langton Cres, Parkes, ACT, Australia ph: +61 2 62632736 e: [log in to unmask] -----Original Message----- From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah Sent: Thursday, 3 September 2009 11:35 PM To: [log in to unmask] Subject: [lib-stats] Usage stats for non subscribed-to services Hi all, Apologies for may seem like a really odd question, but I've been noticing a few strange things in some of our usage stats reports and wondered if anyone had any words of wisdom! Sometimes, when I request a report from a provider from whom we have a number of services, I seem to have usage stats for services that we don't actually pay for, nor do we think we have any access. I queried this with Ebsco once, who wondered if we'd had a trial to something (a sensible explanation), but we hadn't to the products in question. I suppose there's really a whole other issue here of getting access to things we should be paying for but haven't, but I did wonder if anyone else had found this, and if so, do you do anything with the information? Could it inform future decisions? Like I said, a strange one, but all thoughts greatly appreciated! Thanks. Best wishes, Sarah Sarah Taylor Electronic Resources Librarian Library University of Bolton Deane Road Bolton BL3 5AB 01204 903099 [log in to unmask] ********************************************************************** Please Note: The information contained in this e-mail message and any attached files may be confidential information and may also be the subject of legal professional privilege. If you are not the intended recipient, any use, disclosure or copying of this e-mail is unauthorised. If you have received this e-mail by error please notify the sender immediately by reply e-mail and delete all copies of this transmission together with any attachments. **********************************************************************