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**Apologies for cross-posting** Making 'Search' Work A UKeiG course, to be held in the The City Suite, Thistle City Hotel, Barbican, London, EC1V 8DS Tuesday, 10th November 2009, 9.30-16.30 Course Outline Many organisations are finding that the search application on their web site and intranet, or even a more comprehensive enterprise search, is not providing the expected benefits. Finding a solution to the problem is not easy as there are so many variables. Is the search engine unsuitable for the task, are expectations too high, or is the way that the search engine has been implemented not best practice? The objective of this workshop is to help delegates analyse the nature of the problem that they are facing, and then to provide a range of solutions for consideration. The main sections of the workshop will be * Diagnosing search problems * Understanding why and how people search * The impact of content quality on search performance * Google and SharePoint as search solutions * Overview of commercial and open-source search engines * Upgrade or replace - the options and issues * Staffing the search team * Developing a strategic plan for search Who should attend Intranet and web managers who already have implemented search, even at a basic level, and wish to gain an appreciation of how to either get more from the investment, or what is involved in upgrading or replacing the current application. Course Presenter The course will be presented by Martin White, Managing Director, Intranet Focus Ltd, who is the author of 'Making Search Work' and co-author of 'Successful Enterprise Search Management'. To register your interest in this meeting, reserve a place, or request further details, further details are available via the UKeiG website at www.ukeig.org.uk. UKeiG has the CILIP Seal of Recognition, which recognises high standards in the content and relevance of training courses. See http://www.cilip.org.uk/qualificationschartership/seal/ for details