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Apologies for cross posting. The NoWAL (North West Academic Libraries) General Programme for October-December 2009 is now available at http://www.nowal.ac.uk/general_programme.php The NoWAL programme of staff training and development offers extensive opportunities for professional and personal development. The main aim of the programme is to support and develop the abilities required of staff to deliver existing and future services to users. The Autumn 2009 programme includes the following courses. 06/10/09 Customer service skills Manchester 10.00-16.30 Rachel Beckett http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=73 19/11/09 Enquiry desk skills Liverpool 10.00-16.30 Rachel Beckett http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=75 24/11/09 Web 2.0 for Libraries Liverpool 10.00-16.30 Karen Blakeman http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=76 01/12/09 Having difficult conversations Salford 10.00-16.30 Deborah Dalley http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=77 Comments from previous participants on NoWAL courses "The standard of content was extremely high and of clear immediate relevance. Level and pace of delivery was excellent." Having Difficult Conversations "This was an excellent course which was extremely well-presented and highly motivational. The standard of handouts was very high, and the presentation used a variety of media which kept my attention. I really appreciated the chance to explore some of these areas away from the distractions of my normal duties, and I was happy that we were asked if there were any applications that we particularly wanted to explore, as this gave me the opportunity to tailor my practical work to meet my own needs. It was really interesting to have the time to network and discover what other institutions are doing in this field, and to learn what other people found to be useful." Web 2.0 for Libraries "Excellent trainer, very friendly and relaxed setting." Customer Service Skills To see the full programme go to http://www.nowal.ac.uk/general_programme.php Booking information is available at http://www.nowal.ac.uk/training_and_development.php?page_id=3 See individual course details for prices. If you have any questions please do not hesitate to contact me. Gil Young NoWAL Support Officer Follow NoWAL on Twitter - http://twitter.com/NoWALnews NoWAL: Widening access to library resources and improving learning and information support services through innovation, influence and partnership. NoWAL Office Room 212 Department of Information and Communications Manchester Metropolitan University Geoffrey Manton Building Rosamond Street West Off Oxford Road Manchester M15 6LL 0161 247 6021 "Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer "