I hope to put together a customer care training programme to
include product knowledge. Obviously Scottish authors and publishing are
a very important part of our service provision. Does anyone provide or
know of an organisation which carries out this type of training? I know
that Blast Off Books did/still do? training for children’s stock but is there
anything out there for adult stock? Opening the Book do Frontline online
training which I’ve explored and looks interesting but doesn’t specifically
highlight the Scottish dimension.
All contributions gratefully received.
Thanks
Philip Wark
Principal Librarian
Midlothian Council -
Education and Communities
Library HQ
2 Clerk Street
Loanhead
Midlothian EH20 9DR
tel: 0131 271 3971
fax: 0131 440 4635
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