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Dear Nadine, JISC Collections is still trying to get that information out of IHSTI itself. I can assure you we are as frustrated as you are. Kind regards, Liam Nadine Edwards wrote: > > Lorraine, > > We at University of Greenwich are still having problems with IHS > Technical Indexes. We were told by them that there is a problem > between the Eduserv/UK Federation server and thet there are > intermittent problems. We had to supply them with our IP range in > order to gain access. It would be useful if the community could be > informed about what is happening beacuse it is very frustrating trying > to explain this to our users. IHS should be sending out updates to the > community rather than waiting for people to contact them when there is > a problem. No one seems able to help resolve this. > > Best wishes > Nadine > ____________________________________ > Nadine Edwards > Senior Academic Services E-Librarian > Dreadnought Library > University of Greenwich > Old Royal Naval College > Park Row > London, SE10 9LS > Tel. 020 8331 9781 > Email: [log in to unmask] > http://uoglibrary.blogspot.com > ________________________________________ > From: An informal open list set up by UKSG - Connecting the > Information Community [[log in to unmask]] On Behalf Of > Lorraine Estelle [[log in to unmask]] > Sent: 02 July 2009 10:21 > To: [log in to unmask] > Subject: Re: [LIS-E-RESOURCES] Technical Indexes Info4Education again!! > > Dear Mark > > We will take this matter up with Technical Indexes. > > Regards > Lorraine > JISC Collections > > -----Original Message----- > From: An informal open list set up by UKSG - Connecting the > Information Community <[log in to unmask]> > To: [log in to unmask] <[log in to unmask]> > Sent: Thu Jul 02 10:16:07 2009 > Subject: [LIS-E-RESOURCES] Technical Indexes Info4Education again!! > > Hi > > Anybody else still having problems with Technical Indexes? We are > accessing via our OpenAthens and have still had a temporary username and > password since March - I am testing outside our network on a laptop with > mobile broadband. Was supposed to be fixed - but hey no : same old > screens, same 'intermittent' old error messages. It looks like a cookie > as well to set a WAYF screen for what should be a straightforward > OpenAthens login. > > As our blog shows, access seems to be up and down more regularly well > than- well, a Technical Indexes service: > > http://eresource.wordpress.com/2009/06/26/downtime-tommorrow-accessing-i > hs-indexes-info4education-and-construction-information-service-cis/ > http://eresource.wordpress.com/2009/06/01/temporary-problems-accessing-i > hs-indexes-info4education-and-construction-information-service-cis/ > http://eresource.wordpress.com/2009/03/23/info4educationcis-temporary-si > te/ > http://eresource.wordpress.com/2008/11/21/access-to-cis-and-ihs-technica > l-indexes-through-athens/ > > I am being told by IHS there is still an intermittent fault and they are > still talking to Eduserv - yet this is a JISC resource that is > significantly expensive - so I would be right in expecting a better > service than this as part of our agreement, wouldn't? > > Many thanks > Mark > > Mark Brown > Electronic Services Librarian > Library and Learning Resources > Birmingham City University > 0121 331 5291 > Electronic Services: > http://library.bcu.ac.uk/frameEgateways.htm > Troubleshooting Form: > http://library.bcu.ac.uk/trouble.htm > Electronic Resources Blog > http://eresource.wordpress.com/ > http://www.twitter.com/mcbjazz > "If you don't make mistakes, you're not trying hard enough!" > -Charlie Parker > > > > lis-e-resources is a UKSG list - http://www.uksg.org/serials > UKSG groups also available on Facebook and LinkedIn > ________________________________ > University of Greenwich, a charity and company limited by guarantee, > registered in England (reg. no. 986729). Registered office: > Old Royal Naval College, Park Row, Greenwich, London SE10 9LS. > > lis-e-resources is a UKSG list - http://www.uksg.org/serials > UKSG groups also available on Facebook and LinkedIn > -- Collections Team Manager JISC Collections Bettenham House 5 Lancaster Place London WC2E 7EN Email: [log in to unmask] Tel: 020 3006 6002 Mobile: 07817 030 934 lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn