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Dear All I have produced the summary of results in a word document as it is fairly long, please see attachment. If you have any questions please email me off list. There were 4 libraries who contacted me to say that they do not charge at all, partly because of demographics of their users which would make it uneconomical to try and recoup the costs and one because it was costing them more to hire the card reader than they gained in charges. Some people expressed their views about charging for education, with which we fully agree, especially the fact that it is the lower waged that tend to pay up without question and the senior, well paid, who are more likely to try and persuade us to give things for free. Others of you have this problem too. We also know that increasing the charges may put people off using the service and we do not wish that to happen because in the long run that may actually reduce the current annual takings. We would prefer to provide all of our services for free, as the end result is for supporting patient care, but have been asked to income generate and so in order to keep this to a minimum we needed to conduct this exercise, for benchmarking information. Again, thank you to all who responded to the query. Kind regards Alison Alison Thompson Librarian Staff Library Education Centre Royal Liverpool & Broadgreen University Hospitals NHS Trust Prescot Street Liverpool L7 8XP Tel : 0151-706-3695 Fax: 0151-706-2249 email: [log in to unmask] DISCLAIMER: Any views or opinions presented are solely those of the author and do not necessarily represent those of the Royal Liverpool and Broadgreen University Hospitals NHS Trust. This e-mail may contain confidential and/or proprietary Trust information some or all of which may be legally privileged. It is for the intended recipient only. If any addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail and destroy any copies. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail. The information contained in this email may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed. The Royal Liverpool and Broadgreen University Hospitals NHS Trust may monitor outgoing and incoming e-mails and other telecommunications on it's e-mail and telecommunication systems. By replying to this e- mail you have given your consent to such monitoring.