And my recent (on-going) experience is that my mobile phone provider, a bank
and a credit card issuer changed my address, issued a card and made a
balance transfer on the strength of a telephone call. To be fair to them
the thief appears to have quite a few personal and card details which
surprised me. Indeed it seems certain (to me) that they must have access to
data from a firm with which I have done business using the credit card in
question.
Only the realisation by telephone staff in two of those organisations that
my full names were unlikely to belong to someone with a strong African
accent led them to make checks with me direct.
Given that I am pretty careful with my data, this has been a further
warning.
Regards
Jim
===========================================================
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Rhona Kingett
Sent: 30 June 2009 9:17
To: [log in to unmask]
Subject: Re: [data-protection] Updating banking information
Similarly my experience, also having recently moved home, is that my
telephone banking service took the instruction over the phone without any
"written and signed instructions" required.
Rhona
Rhona Kingett
Information Governance
B4 New Walk Centre
Leicester
Tel 0116 252 7024
Internal Tel 297024
>>> "Bradshaw, Phillip" <[log in to unmask]> 29/06/2009 16:57 >>>
My experience, having recently moved home, is that they no longer accept
"written and signed instructions" without the provision of additional
security information either by phone or via the internet.
Phillip Bradshaw
Information Manager
Clerk to the Council
Room CY4B, County Hall
EMail: [log in to unmask]
Phone: 029 2087 3346
Mobile : 07890 265987
Fax: 029 2087 3349
Mae Cyhoeddi Cynnar yn Codi Canfod Cadarnhaol Proactive Publishing Promotes
Positive Perceptions
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of GRAHAM Susan
Sent: 29 June 2009 16:17
To: [log in to unmask]
Subject: [data-protection] Updating banking information
Our Finance department have heard on the grapevine that the Information
Commissioner has issued best practice advice that they should only update
people's banking information on receipt of written and signed instructions
(ie a letter rather than email). Does anyone know the origin of this? I
can't find the guidance on the Commissioner's website, and I can't see how
such advice would be compatible with things like Internet and telephone
banking.
Best wishes
Susan Graham
University Records Manager
Records Management Section
University of Edinburgh
Old College
South Bridge
Edinburgh
EH8 9YL
Tel: 0131 6514 100
-------------------------------------------
CONTROL YOUR INFORMATION EFFECTIVELY
Creating clear and professional information is the first step to controlling
your information. For tailored briefings and advice on managing your
information, contact the Records Management Section.
To find out more see http://www.recordsmanagement.ed.ac.uk.
--
The University of Edinburgh is a charitable body, registered in Scotland,
with registration number SC005336.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
All archives of messages are stored permanently and are
available to the world wide web community at large at
http://www.jiscmail.ac.uk/lists/data-protection.html
If you wish to leave this list please send the command
leave data-protection to [log in to unmask] All user commands
can be found at http://www.jiscmail.ac.uk/help/commandref.htm
Any queries about sending or receiving messages please send to the list
owner
[log in to unmask]
Full help Desk - please email [log in to unmask] describing your
needs
To receive these emails in HTML format send the command:
SET data-protection HTML to [log in to unmask]
(all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
**********************************************************************
Privileged/Confidential Information may be contained in this message. If you
are not the addressee indicated in this message (or responsible for delivery
of the message to such person), you may not copy or deliver this message to
anyone. In such case, you should destroy this message and kindly notify the
sender by reply email. Please advise immediately if you or your employer
does not consent to Internet email for messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of the Council of the City and County of Cardiff shall be
understood as neither given nor endorsed by it. All e-mail sent to or from
this address will be processed by Cardiff County Councils Corporate E-mail
system and may be subject to scrutiny by someone other than the addressee.
**********************************************************************
Mae'n bosibl bod gwybodaeth gyfrinachol yn y neges hon. Os na chyfeirir y
neges atoch chi'n benodol (neu os nad ydych chi'n gyfrifol am drosglwyddo'r
neges i'r person a enwir), yna ni chewch gopio na throsglwyddo'r neges. Mewn
achos o'r fath, dylech ddinistrio'r neges a hysbysu'r anfonwr drwy e-bost ar
unwaith. Rhowch wybod i'r anfonydd ar unwaith os nad ydych chi neu eich
cyflogydd yn caniatau e-bost y Rhyngrwyd am negeseuon fel hon. Rhaid deall
nad yw'r safbwyntiau, y casgliadau a'r wybodaeth arall yn y neges hon nad
ydynt yn cyfeirio at fusnes swyddogol Cyngor Dinas a Sir Caerdydd yn
cynrychioli barn y Cyngor Sir nad yn cael sel ei fendith. Caiff unrhyw
negeseuon a anfonir at, neu o'r cyfeiriad e-bost hwn eu prosesu gan system
E-bost Gorfforaethol Cyngor Sir Caerdydd a gallant gael eu harchwilio gan
rywun heblaw'r person a enwir.
**********************************************************************
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
All archives of messages are stored permanently and are
available to the world wide web community at large at
http://www.jiscmail.ac.uk/lists/data-protection.html
If you wish to leave this list please send the command
leave data-protection to [log in to unmask] All user commands
can be found at http://www.jiscmail.ac.uk/help/commandref.htm
Any queries about sending or receiving messages please send to the list
owner
[log in to unmask]
Full help Desk - please email [log in to unmask] describing your
needs
To receive these emails in HTML format send the command:
SET data-protection HTML to [log in to unmask]
(all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
All archives of messages are stored permanently and are
available to the world wide web community at large at
http://www.jiscmail.ac.uk/lists/data-protection.html
If you wish to leave this list please send the command
leave data-protection to [log in to unmask] All user commands
can be found at http://www.jiscmail.ac.uk/help/commandref.htm
Any queries about sending or receiving messages please send to the list
owner
[log in to unmask]
Full help Desk - please email [log in to unmask] describing your
needs
To receive these emails in HTML format send the command:
SET data-protection HTML to [log in to unmask]
(all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
All archives of messages are stored permanently and are
available to the world wide web community at large at
http://www.jiscmail.ac.uk/lists/data-protection.html
If you wish to leave this list please send the command
leave data-protection to [log in to unmask]
All user commands can be found at http://www.jiscmail.ac.uk/help/commandref.htm
Any queries about sending or receiving messages please send to the list owner
[log in to unmask]
Full help Desk - please email [log in to unmask] describing your needs
To receive these emails in HTML format send the command:
SET data-protection HTML to [log in to unmask]
(all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
