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Making 'Search' Work A UKeiG course, to be held in the The City Suite, Thistle City Hotel, Barbican, London, EC1V 8DS Tuesday, 10th November 2009, 9.30-16.30 Course Outline Many organisations are finding that the search application on their web site and intranet, or even a more comprehensive enterprise search, is not providing the expected benefits. Finding a solution to the problem is not easy as there are so many variables. Is the search engine unsuitable for the task, are expectations too high, or is the way that the search engine has been implemented not best practice? The objective of this workshop is to help delegates analyse the nature of the problem that they are facing, and then to provide a range of solutions for consideration. The main sections of the workshop will be * Diagnosing search problems * Understanding why and how people search * The impact of content quality on search performance * Google and SharePoint as search solutions * Overview of commercial and open-source search engines * Upgrade or replace - the options and issues * Staffing the search team * Developing a strategic plan for search Who should attend Intranet and web managers who already have implemented search, even at a basic level, and wish to gain an appreciation of how to either get more from the investment, or what is involved in upgrading or replacing the current application. Course Presenter The course will be presented by Martin White, Managing Director, Intranet Focus Ltd, who is the author of 'Making Search Work' and co-author of 'Successful Enterprise Search Management'. To register your interest in this meeting, reserve a place, or request further details, please email [log in to unmask] Further details are also available via the UKeiG website at www.ukeig.org.uk. Don't forget the UKeiG Conference 2009 UKeiG will be holding a residential forum that will provide opportunities for information and IT professionals to network, wine and dine in excellent social surroundings while catching up on the very latest developments in e-information. Inclusive residential rooms are running out, so book soon if you don't want to miss out! There are still single day only places and non-residential places left, and many hotels nearby you can book yourself into to attend the full conference, although there will be an additional cost if you wish to attend the drinks reception and meal. Book now at www.ukeig.org.uk <http://www.ukeig.org.uk/> or by emailing [log in to unmask] UKeiG has the CILIP Seal of Recognition, which recognises high standards in the content and relevance of training courses. See http://www.cilip.org.uk/qualificationschartership/seal/ for details UKeiG is a Special Interest Group of CILIP: the Chartered Institute of Library and Information Professionals. 7 Ridgmount Street, London, WC1E 7AE. Registered Charity No. 313014 . Making 'Search' Work The City Suite, Thistle City Hotel, Barbican, London, EC1V 8DS Tuesday, 10th November 2009, 9.30-16.30 Costs (including lunch and refreshments): UKeiG members £140 + VAT (£161.00); others £170 + VAT (£195.50) Please complete and return this form by 3rd November 2009, to Christine Baker: Piglet Cottage, Redmire, Leyburn, North Yorkshire DL8 4EH. Tel & Fax 01969 625751. Email: [log in to unmask] Name(s)................................................................................................................. Organisation............................................................................................................ Address.................................................................................................................. ............................................................................................................................. Post Code.............................................................................................................. Tel......................................................................................................................... Email.................................................................................................................... *I am/am not a member of UKeiG (*please delete as necessary) *I enclose a cheque for ......................made payable to UKeiG Please invoice me/my organisation [* please delete as necessary] A cancellation fee of £25.00 + VAT is payable. No refunds after 3rd November 2009 Please specify any special dietary requirements ................................................................. __Please tick if a CPD certificate is required. Data Protection Act 1998 __Please tick if you do not wish your name and affiliation to appear on the delegate list. __If you are not a member of UKeiG, please tick if you do wish to receive information about future courses and other UKeiG activities UKeiG accepts firm bookings by post, fax, email and through the UKeiG Web site. All fees are payable in full prior to the date of the course. Cancellations received less than 7 working days before the start of the course will be subject to the full fee. For non-attendance at a course there will be no refunds and the full fee will be payable. Substitutions may be made at any time without additional cost. UKeiG reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee. UKeiG reserves the right to make changes to the programme. UKeiG will not be liable for any consequential loss of travel or accommodation fees due to cancellation of the course.