Regards,

Soo Swift
Library Assistant

Discovery Library
Level 5
Southwest Cardiothoracic Centre
Derriford Hospital
Derriford
Plymouth
PL6 8DH

Tel: 01752 439111 / 39111

P please consider the environment before you print this email

 

From: [log in to unmask] [mailto:[log in to unmask]]
Sent: 01 May 2009 12:30
To: SWIFT Suzanne, Library Administrative Assistant
Subject: Please respond: Ticket 651807 Resolved (Updated) --> NHS EvidenceSearch 2.0: To whom it may concern...

TlCKET #651807



Suzanne, thank you for contacting NHS Evidence Enquiries. Your ticket (651807) has been resolved.

Please confirm the resolution.


Feedback

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Notes
Date Name Note Text
01/05/09 12:29 Pinder, Clare
Dear Soo,

Further to your earlier report regarding errors when accessing the Healthcare Databases Advanced Search, I am pleased to inform you that this issue has now been resolved.
We identified that the problem was caused by changes to the Ovid authentication system which denied access to authorised users, and our technical support staff worked closely with Ovid this morning to rectify the fault.
Our apologies again for the loss of service.  We have been assured by Ovid that they have taken steps to prevent this happening again and we will continue to work with Ovid to monitor the situation.

Kind regards,
Clare Pinder
Enquiries Handler – NHS Evidence

National Institute for Health and Clinical Excellence
Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United Kingdom
01/05/09 10:31 Pinder, Clare
Dear Soo,

Thank you for your email.

We are aware that the Healthcare Databases Advanced Search service is experiencing major problems this morning and our technical support team are making every effort to ascertain the source of the problem and remedy this as soon as possible.

We apologise for the difficulties this loss of service is causing you, and we will update you further when we have more details.

Kind regards,
Clare Pinder
Enquiries Handler – NHS Evidence

National Institute for Health and Clinical Excellence
Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United Kingdom
Ticket Info
Ticket No.: 651807
Report Date: 01/05/09 08:56
Reporter: Suzanne SWIFT <[log in to unmask]>
Tech: Clare Pinder
Problem with Site Category: Error on Page
Source: Email
Area Affected: Healthcare Databases Advanced Search
Status: Resolved
Request Type: Problem With Site
Subject: NHS Evidence Search 2.0
Request Detail:
To whom it may concern:

Not sure who the correct person is to report these errors to...

I am unable to access any of the databases advanced search, aside form
Health Business Elite and Cinahl.

I have attached the Tracking ID error message screen shots.

We have clinical staff and researchers booked in for searches today, so
a speedy response would be much appreciated.  

Regards,

Soo Swift

*Discovery Library
Level 5
Southwest Cardiothoracic Centre
Derriford Hospital
Derriford
Plymouth
PL6 8DH

* 01752 439111 / 39111
* [log in to unmask]


P please consider the environment before you print this email
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TlCKET #651807



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