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Regards, Soo Swift Library Assistant Discovery Library Level 5 Southwest Cardiothoracic Centre Derriford Hospital Derriford Plymouth PL6 8DH Tel: 01752 439111 / 39111 P please consider the environment before you print this email ________________________________ From: [log in to unmask] [mailto:[log in to unmask]] Sent: 01 May 2009 12:30 To: SWIFT Suzanne, Library Administrative Assistant Subject: Please respond: Ticket 651807 Resolved (Updated) --> NHS EvidenceSearch 2.0: To whom it may concern... TlCKET #651807 Suzanne, thank you for contacting NHS Evidence Enquiries. Your ticket (651807) has been resolved. Please confirm the resolution. Feedback Was your issue resolved? Yes <mailto:[log in to unmask] firmResolution&body=> No <mailto:[log in to unmask] ectResolution&body=> Notes Date Name Note Text 01/05/09 12:29 Pinder, Clare Dear Soo, Further to your earlier report regarding errors when accessing the Healthcare Databases Advanced Search, I am pleased to inform you that this issue has now been resolved. We identified that the problem was caused by changes to the Ovid authentication system which denied access to authorised users, and our technical support staff worked closely with Ovid this morning to rectify the fault. Our apologies again for the loss of service. We have been assured by Ovid that they have taken steps to prevent this happening again and we will continue to work with Ovid to monitor the situation. Kind regards, Clare Pinder Enquiries Handler - NHS Evidence National Institute for Health and Clinical Excellence Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United Kingdom 01/05/09 10:31 Pinder, Clare Dear Soo, Thank you for your email. We are aware that the Healthcare Databases Advanced Search service is experiencing major problems this morning and our technical support team are making every effort to ascertain the source of the problem and remedy this as soon as possible. We apologise for the difficulties this loss of service is causing you, and we will update you further when we have more details. Kind regards, Clare Pinder Enquiries Handler - NHS Evidence National Institute for Health and Clinical Excellence Level 1A | City Tower | Piccadilly Plaza | Manchester M1 4BD | United Kingdom Ticket Info Ticket No.: 651807 Report Date: 01/05/09 08:56 Reporter: Suzanne SWIFT <[log in to unmask]> Tech: Clare Pinder Problem with Site Category: Error on Page Source: Email Area Affected: Healthcare Databases Advanced Search Status: Resolved Request Type: Problem With Site Subject: NHS Evidence Search 2.0 Request Detail: To whom it may concern: Not sure who the correct person is to report these errors to... I am unable to access any of the databases advanced search, aside form Health Business Elite and Cinahl. I have attached the Tracking ID error message screen shots. We have clinical staff and researchers booked in for searches today, so a speedy response would be much appreciated. Regards, Soo Swift *Discovery Library Level 5 Southwest Cardiothoracic Centre Derriford Hospital Derriford Plymouth PL6 8DH * 01752 439111 / 39111 * [log in to unmask] P please consider the environment before you print this email <<NLH Error 01May09.doc>> Attachments: NLH Error 01May09.doc <http://webhelpdesk.com/cgi-bin/WebObjects/HostedHelpdesk.woa/wa/CommonA ctions/download?action=ccff0c60fb942a31&id=251> (611.5 KB, 01/05/09 08:56) TlCKET #651807 This message has been categorized as "Legitimate" by Bayesian Analyzer. If you do not agree, please click on the link below to train the Analyzer. This message is Spam <http://192.168.3.32/bt/a.aspx?M=C:%5Csmtpmail%5Cbayesian%20training%5C2 009-05-01%5C0230a61d593943589be5fed0fee04304&C=2> Or if the link above is not clickable: http://192.168.3.32/bt/a.aspx?M=C:%5Csmtpmail%5Cbayesian%20training%5C20 09-05-01%5C0230a61d593943589be5fed0fee04304&C=2 -- This email has been electronically scanned using DynaComm i:mail filtering software. For more information on the Filter and how it works, please go to http://phnt21.phnt.swest.nhs.uk/PHNetLive/DesktopDefault.aspx?tabid=931