Hello there, I'd like to ask some advice relating to an email that we have recently received from EUObserver.com. Apparently, this site provides free access to content for personal use. However, they seem to have reached the conclusion that usage by staff and students at University of Birmingham has passed some threshold and we are now deemed as professional users and therefore are required to have a subscription. I'm concerned about this because: a) we don't publicise access to this resource via the Library as far as I can tell so we have no way of controlling institutional access b) they seem to know that users are coming from a bham.ac.uk domain and can therefore track usage c) the subscription rates they are quoting are higher than some proprietary resources for content that is essentially free Has anyone else come across this from EUObserver.com? If so, what have you done to deal with these tactics? I am concerned that since we don't know how they are tracking our usage and who is using the resource at our institution, we can't progress a response. Not to mention that we don't have funding for a subscription! Any advice gratefully appreciated! Best Wishes Sarah Sarah Pearson E-Resources & Serials Coordinator Library Services University of Birmingham Edgbaston Birmingham B15 2TT Tel: 0121 414 5825 Email: [log in to unmask] lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn