Thanks to those who have contacted me. Some people are having problems with Ancestry but few are identical to ours.

My problem has been passed on to a different IT section here and this is the reply I received this morning - it gives me some hope and perhaps may help others?

I can confirm that the problem seems to be with one of our ISP's. We utilise a load balancer to distribute all schools and libraries internet access down two separate internet connections, for some reason this site seems inaccessible down just one of those connections. This explains why you were receiving intermittent results when accessing this site.

I have passed this onto the ISP concerned and hopefully they will be able to trace the problem.

The PCs in our searchroom are not booked electronically (as are our IT suite). Because of this I do have greater control over Ancestry. My tips are:

- once you've got ancestry working - make sure the public don't exit from it. Now this is easy in small searchrooms - I realise of little use to larger organisations.

- leave your PCs on overnight - just turn off the monitor. I did this last night to great success. We didn't have to spend an hour trying to get Ancestry up this morning.

thanks again,

Kath

Ms Kathleen Shawcross
Borough Archivist & Local Studies Manager
London Borough of Sutton, Central Library, St Nicholas Way, SUTTON, Surrey SM1 1EA

Tel: +44 (020 8770 4745), FAX: (020 8770 4777)
web site: www.sutton.gov.uk

Local Studies Centre Opening Hours

Tue, Wed & Fri 10-6pm

Thur 10-8pm

Sat 9-5pm; Sun 2-5pm

Closed Mondays

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