Dear all,

Below is an advert for a vacancy at the National Railway Museum.  Please note this post will not be advertised in ARC.  Please also note that enquiries and requests for an application pack should be directed to the Museum’s HR team on 01904 686249 or email [log in to unmask]

Visitor Services Assistants – Search Engine at the NRM

£7.00 per hour

Minimum of 21 hours per week plus the opportunity to work additional hours.

Permanent contract

A vacancy has arisen at the National Railway Museum for a Visitor Services Assistant in for the NRM’s new £4m open-access library & archive – Search Engine.  We are looking for someone friendly, approachable and outgoing to join the existing dynamic front-of-house team.

Working under the supervision of our Librarian and curatorial staff, you will carry out a wide variety of customer service tasks, including welcoming library & archive users, showing them how to use Search Engine to find out the answers to their questions, supervising the research rooms, and staffing the reception and reader registration desk.  Your customer care skills will be crucial in maintaining the already highly positive reputation that Search Engine has gained in its first year of operation, and thus helping to encourage repeat visits.

Ideally you will have work experience involving regular face-to-face contact with the public, but more important are excellent listening and verbal communications skills, the ability to work calmly and courteously under pressure, and the ability to learn and follow formal structured procedures.  You do not have to know anything about railway history, but an interest in the work of the NRM, and of museums, libraries and archives generally, would be an advantage.

We would particularly welcome applications from those seeking experience to support later applications to professional archives, library, museum or heritage qualifications.

The NRM opens seven days a week, 362 days a year, and so this post will involve regular weekend and bank holiday working on a rota basis.

In return we can offer membership of our pension, health and dental care schemes along with 22 days holiday pro rata.

Interested?  Please contact Sarah Wilson on 01904 686249 or email [log in to unmask]  for an application pack.

Closing date for return of completed application forms is 12th June 2009. Assessment days will be held on 29th and 30th June 2009.

NMSI is an equal opportunities employer.

If you have a disability you may apply under our guaranteed interview scheme. Please contact us for details.

Unfortunately we are unable to contact unsuccessful candidates.

Tim Procter

Curator of Archive & Library Collections

National Railway Museum

Leeman Road

York

YO26 4XJ

Tel. 01904 686206

E-mail:  [log in to unmask]

Web:  www.nrm.org.uk  

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