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Joe We've just set up a Twitter account and, like you, are keeping it low-key and experimental, initially using it to announce news/events. I would imagine that it would be useful to interact with questions/posts as the account develops and there would then be a question of how much time to devote to it as/if it progresses. I'd be interested in how others are approaching this. Neil -- Neil Fegen Web Editor Corporate Communications George Heriot Wing Heriot-Watt University [log in to unmask] 0131 451 3530 ________________________________ From: Managing institutional Web services [mailto:[log in to unmask]] On Behalf Of Hoyle, Joseph N Sent: 13 March 2009 10:33 To: [log in to unmask] Subject: Universities on Twitter More universities are beginning to use Twitter in order to extent their communication reach. I notice that some are just sending existing RSS feeds to their Twitter account, while others are mixing RSS and engagement by responding to Twitter replies. We have established a Twitter account for LSBU, but have not publicised it as we are experimenting with it at the moment. We'd like to add value by engaging and responding to replies. I have 2 questions for those institutions using Twitter: * Some of you appear not to be responding to replies. Are you just ignoring replies? There appears to be no setting to prevent users replying to posts? * If you are responding to replies, how time consuming is this activity, on average how many replies do you respond to per week? Regards, Joe Hoyle Web Manager Marketing Department London South Bank University London SE1 6LN T: +44 (0)20 7815 6037 F: +44 (0)20 7815 6715 Email: [log in to unmask] Web: www.lsbu.ac.uk <http://www.lsbu.ac.uk/> ============================================ Email has been scanned for spam and viruses by Altman Technologies' email management service <http://www.altmanco.uk/emailsystems/> -- Copyright in this email and in any attachments belongs to London South Bank University. This email, and its attachments if any, may be confidential or legally privileged and is intended to be seen only by the person to whom it is addressed. If you are not the intended recipient, please note the following: (1) You should take immediate action to notify the sender and delete the original email and all copies from your computer systems; (2) You should not read copy or use the contents of the email nor disclose it or its existence to anyone else. The views expressed herein are those of the author(s) and should not be taken as those of London South Bank University, unless this is specifically stated. London South Bank University is a company limited by guarantee registered in England and Wales. The following details apply to London South Bank University: Company number - 00986761; Registered office and trading address - 103 Borough Road London SE1 0AA; VAT number - 778 1116 17; Email address - [log in to unmask] <mailto:[log in to unmask] about LSBU> -- Heriot-Watt University is a Scottish charity registered under charity number SC000278.