If the range can capture subtle differenentating points then 7 could provide extra value to your analysis; am a bit stretched for time but market resarch literature on services marketing nusiness journals are begiining to look at this and healthcare examples are commonly used to illustrate these principles.
 
Vijaya Madhavan
Director- Healthcare Projects
Meade Investments

On Thu, Mar 12, 2009 at 1:57 AM, Barry Diner <[log in to unmask]> wrote:

Sorry I did not give enough information

 

The survey is patient satisfaction survey looking at specific issue related to the unique patient population at the Texas Heart Institute.

We want to look at overall satisfaction, expectations and areas of weakness

It will be disseminated online through email

 

When I asked about scale I meant the number of possible responses 5 or 7 or more

 

Thanks

 

Barry