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Hi Ian, The problem we tend to get is that users don't listen to the entire message because it is sooooooo long. The TRS identifies each item by its barcode (which tends to not mean much to students) and then labours through telling them when it is due. I'd estimate it takes about 20-30 seconds to get the info on each item. That is nearly 3-4 minutes for 10 items. Many students hit the key to renew all then hang up halfway through, missing some key details like Item X wasn't renewed. But as it is less than 1% of our renewals, we don't hear much flak (or at least it doesn't makes its way to me!). Chad ************************************ Chad Nelson Library Systems Manager [log in to unmask] ************************************ Perkins, Richard wrote: > Hi Ian, > We've been running this for about 5 years, and things have > mostly been smooth. There was a glitch over check digit 'x', but that > was fixed pretty quickly. > > Ours potters away in the background, and isn't much used - less than 1% > of our renewals come through it. Unsurprisingly, 95% of renewals are > done on webcat. > > Best wishes, > > Richard > > > Richard Perkins > Film & Theatre Librarian > University of Warwick > Coventry > UK > > 02476 522331 > > -----Original Message----- > From: This list is for current and potential users of the Innopac system > [mailto:[log in to unmask]] On Behalf Of I. Haydock > Sent: 24 February 2009 13:03 > To: [log in to unmask] > Subject: Telephone renewals > > Hi, > > We're looking at buying Innovative's Telephone Renewals Module. For > those of you who already have it, how do you find it? Is it reliable and > can your users cope with it? Does it cause any more arguments of the "I > renewed this" - "No you didn't" type? > > Thanks in advance for any help you can give. > > Ian > > -- > Ian Haydock > Library Systems Manager > Keele University > Tel. +44 1782 733241 > Email: [log in to unmask] > > Companies Act 2006 : http://www.londonmet.ac.uk/companyinfo