I had problems
with a particular publisher (American with a European office) who said that
they had been sending the journal and that it must have been mislaid by the
hospital. We’re a small hospital with a small post room and it would be
very unlikely that every issue of
a journal would be siphoned off by someone.
Our
subscription agent tried hard to get copies of the journal for us. We were even
given the telephone number of their contact in the publisher in
The back issues
eventually arrived and, touch wood, we’ve had no problems since.
I felt very
well supported by the subscription agent who took up the cudgels on our behalf,
but find that the quality of service varies depending upon who has been
allocated to look after my account. Also, they seem to have frequent personnel
changes and don’t always pass on relevant information to their successor.
I find that the
subscription agent has been very helpful, has set up electronic access via
The moral of
the story is – BE PERSISTENT – I think.
Queen
Tel: 01342 414266
[log in to unmask]">Mailto:[log in to unmask]
From:
UK medical/ health care library community / information workers
[mailto:[log in to unmask]] On Behalf
Of Lawes Christine (RWR) Herts Partnership FT
Sent: 20 January 2009 18:57
To: [log in to unmask]
Subject: Paper journal subs -
problems?
Dear
All
Complaining
about the non-arrival of hard-copy journals and the apparent inability of
subscription agents to *do*
anything seems quaintly old-fashioned these days, but I’m being driven to
despair and I wonder if I’m the only one.
My
hard-copy journals have been whittled down to only about 45 titles, but
actually getting them has become a nightmare. Our subscription agent takes our
claims, sympathises on the phone but still fails to deliver.
Some
examples:
One
of our core titles has 6 issues a year and for 2008 we have had issue 2 in the
right month and issue 7 in the right month, but no others at all.
For
another core title we received issue 7 in August, issues 2-6 in September,
issues 8&9 just before Christmas but are still awaiting issue 1.
A
third and final example is another one where we’ve had just 2 out of 6
issues for the whole of 2008.
This
is just the tip of the iceberg as we have a large number of other non-arrivals
all currently being chased to no avail.
I
could almost understand it if none had arrived – possibility of wrong
address, payment slipped through the net etc, but what can be the reason for
getting just 2 a year instead of 6? Surely not *all* lost in the post? And even back in the days when I took
80+ subs, it was never this bad.
It is
just me?
Any
suggestions how to force the subscription agent into some useful action?
Thanks!
Christine
Christine
Lawes
Hertfordshire
Partnership NHS Foundation Trust
Harperbury
Harper
Lane
Radlett
Herts
WD7
9HQ
Tel.
01923-427322
Fax.
01923-427390
Join us and help make our services more responsive!
http://www.hertspartsft.nhs.uk/your-involvement/membership/membership-application-form/
The information contained in this email may be subject to public disclosure
under the Freedom of Information Act 2000. Unless the information is legally
exempt from disclosure, the confidentiality of this email and your reply cannot
be guaranteed. If you are not the intended recipient please accept our
apologies; please do not disclose, copy or distribute information in this email
or take any action in reliance of its content; to do so is strictly prohibited
and may be unlawful. Please inform us if this message has gone astray before
deleting it.
Thank you for your co-operation
____________________ INFORMATION NOTICE Please check for viruses before accessing this email and any attachments. This email and any attachments may contain confidential information and is intended only to be seen and used by the named addressee(s). However, even if confidential, the information contained within it may be subject to public disclosure under the Freedom of Information Act (2000), unless it is legally exempt from disclosure. If you are not a named addressee, any use, disclosure, copying, alteration or forwarding of this email and any attachments is prohibited. If you have received this email in error please notify the sender immediately by email or by telephoning 01342 414000 and permanently delete this email and any attachments from your system. The views expressed within this email and any attachments are those of the writer and are not necessarily the views or policies of Queen Victoria Hospital NHS Foundation Trust. Except as required by law, the Trust shall not be responsible for any damage, loss or liability of any kind suffered in connection with this email and any attachments, or which may result from reliance on the contents of this email and any attachments. If you wish to make a request for information under the Freedom of Information Act (2000), please send your request to [log in to unmask] Queen Victoria Hospital NHS Foundation Trust Website: www.qvh.nhs.uk E-Mail: [log in to unmask] Switchboard: 01342 414000 IT Support: 01342 414411 ______________________