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At Sussex it is written in our regulations that we will not accept responsibility for the failure or delay of email or post. Gráinne Mac Dermott Lending Services Manager University of Sussex Library BN1 9QL 01273 873512 [log in to unmask] Paul Williams wrote: > Just a quick question to everyone to get a feel for what goes on elsewhere... > > We recently experienced a problem with our email 'underdue' reminders to > students (emails sent when a book is due the next day). The reminders were > sent from our systems, but our email server failed to deliver them for about a > week. > > As a gesture of goodwill, we've halved the fine for any students who failed to > renew their loans and accrued fines because of this, but we also have one > student who is determined that this is not good enough, and wants all > students fully reimbursed. I've explained that underdues are a courtesy service > and it is the responsibility of the borrower to ensure that loans are returned or > renewed on time regardless of them, but he does not agree and is determined > to take things further. > > So, I just wondered what the policies of other libraries are? Would you > reimburse or not? > > Kind Regards > > Paul Williams > Team Leader: Systems & Access Services > [log in to unmask] > University of Worcester --