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Total agreement. We send out overdues (or underdues) in an effort to get our books back, not to benefit the users. And besides, the 'contract' is that the student will return the book, not that we will remind them to return the book. Your student has no case. It's as simple as that. Mark callan TyneMet College -----Original Message----- From: A general Library and Information Science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of R Turner Sent: 02 December 2008 12:31 To: [log in to unmask] Subject: Re: Reminders and Fines Completely agree with Paul. In fact we have written into our library regulations the fact that courtesy notices are just that and that failure to receive them will not invalidate any subsequent proceedings or action. -------------------------------------- Ruth Turner Deputy Librarian(Resources Management) University of Bradford 01274 233367 -----Original Message----- From: A general Library and Information Science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of Paul Gorman Sent: 02 December 2008 11:59 To: [log in to unmask] Subject: Re: Reminders and Fines Hi, There is absolutely no way I reimburse in this case. Courtesy notices are just that - a courtesy. Our policy is exactly the same as yours - it is the responsibility of the borrower to ensure that books are returned on time, that's why we have date stamps and students are able to check their accounts online. I'd stand firm on this one cheers, Paul Paul Gorman Librarian Glasgow Metropolitan College 60 North Hanover Street Glasgow G1 2BP T: 0141 566 4132 E: [log in to unmask] >>> Paul Williams <[log in to unmask]> 12/02/08 11:32 AM >>> Just a quick question to everyone to get a feel for what goes on elsewhere... We recently experienced a problem with our email 'underdue' reminders to students (emails sent when a book is due the next day). The reminders were sent from our systems, but our email server failed to deliver them for about a week. As a gesture of goodwill, we've halved the fine for any students who failed to renew their loans and accrued fines because of this, but we also have one student who is determined that this is not good enough, and wants all students fully reimbursed. I've explained that underdues are a courtesy service and it is the responsibility of the borrower to ensure that loans are returned or renewed on time regardless of them, but he does not agree and is determined to take things further. So, I just wondered what the policies of other libraries are? Would you reimburse or not? Kind Regards Paul Williams Team Leader: Systems & Access Services [log in to unmask] University of Worcester Glasgow Metropolitan College Scottish Charity Number SC036198 DISCLAIMER :- This email, together with any attachments, may be confidential and the subject of legal privilege. If you are not the intended recipient, please notify the sender of this email immediately, delete this message and note that you are not permitted to print, copy, disclose or use the content in any way. Glasgow Metropolitan College (Glasgowmet) does not accept any legal responsibility of liability (including in negligence) for the contents of this communication, nor does it endorse or accept any personal views represented herein. Email communications may be subject to interception by third parties or possible data corruption and Glasgow Metropolitan College accepts no responsibility whatsoever for the content of communications altered after transmission from the college network. LEGAL INFORMATION Information contained in this e-mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt, the confidentiality of this e-mail and your reply cannot be guaranteed. Unless expressly stated otherwise, the information contained in this e-mail & any files transmitted with it are intended for the recipient only. If you are not the intended recipient you must not copy, distribute, or take any action or reliance upon it. If you have received this e-mail in error, you should notify the sender immediately and delete this email. Any unauthorised disclosure of the information contained in this e-mail is strictly prohibited. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tyne Metropolitan College unless explicitly stated otherwise. This e-mail and attachments have been scanned for viruses prior to leaving Tyne Metropolitan College. Tyne Metropolitan College will not be liable for any losses as a result of any viruses being passed on.