We staff one fellow for nighttime support from Noon to 8PM and Saturdays 12-8.&nbsp; This is internal help. We limit the hours so students are not staying up late (we&#39;re k-12) <br><br clear="all">Regards,<br><br>Jenn<br>~==========~<br>
* Jennifer Tierney (Allen) * Idaho Digital Learning Academy Information Technology * 208/342-0207 * 1-800-927-8158 *<br>
<br><br><div class="gmail_quote">On Wed, Dec 17, 2008 at 9:28 AM, Kate Brazier <span dir="ltr">&lt;<a href="mailto:[log in to unmask]"><a href="/cgi-bin/wa-jisc.exe?LOGON=A3%3Dind0812%26L%3DBLACKBOARD-USERGROUP%26E%3D7bit%26P%3D110655%26B%3D------%253D_Part_19899_10959475.1229567914236%26T%3Dtext%252Fhtml%3B%2520charset%3DISO-8859-1%26pending%3D" target="_parent" >[log in to unmask]</a></a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">





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<p>If you exclusively look after Blackboard, perhaps you would be kind enough to forward this to the appropriate person in your organisation for response?</p>
<p>&nbsp;</p>
<p>Thanks</p>
<p>_____________________________________________________________________</p>
<p>&nbsp;</p>
<p>Please can anyone who is currently offering an out of hours helpdesk service to their students/customers let me know:</p>
<p>&nbsp;</p>
<p>- What is being offered?</p>
<p>- During what hours?</p>
<p>- By whom (internal/external provider)?</p>
<p>&nbsp;</p>
<p>We are currently looking into this and would be particularly interested to hear from those using an external provider either in an exclusive arrangement or in partnership with other similar organisations.</p>
<p>&nbsp;</p>
<p>Thanks in anticipation of your assistance.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>__________________________<br><font face="Arial"><b>Kate Brazier</b><br>Deputy Director - Business Systems, IT Dept<br>Tel: +44 (0)1483 216917<br>Mob: +44 (0)7884 118399<br></font></p></div><br>

    
    

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